Product Manager (CXAI)

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY This role will operate remotely in Bulgaria, with occasional site visits to our locations in Sofia, Bulgaria and/or in Bucharest, Romania. THE OPPORTUNITY We're building a centralized Product Management Office (PMO) within TELUS Digital's CXAI Ops Transformation & Product Strategy team. The Product Manager will be a key contributor in this function - supporting the activation of new partnerships and internal tools, working cross-functionally to drive go-to-market readiness, pilot execution, and operational enablement. This role is ideal for someone with strong enterprise program experience who thrives in a collaborative, fast-moving environment. RESPONSIBILITIES - Support activation of new vendor partnerships and internal tools — coordinating across stakeholders to - move initiatives from intake to launch - Contribute to the product roadmap and help track milestones, dependencies, and risks across active workstreams - Participate in SLT readouts and cross-functional working sessions; own preparation of materials, follow-ups, and action tracking - Collaborate with product marketing to support development of collateral, enablement content, and GTM assets - Coordinate with commercial and finance teams to confirm commission structures and product catalog accuracy - Work with operations stakeholders to document use cases, gather requirements, and validate product fit - Support pilot planning and coordination — helping define scope, logistics, and success criteria in collaboration with CX accounts - Maintain and evolve the product catalog and toolkit, ensuring internal teams have current, accurate resources QUALIFICATIONS - 5–8 years of experience in product management, program management, or a closely related discipline within enterprise environments - Experience working within or alongside a PMO function — managing structured programs, tracking milestones, and coordinating cross-functional stakeholders - Exposure to partnership activation, product launches, or GTM programs in a large organization - Comfortable engaging with senior stakeholders and preparing materials for executive-level audiences - Strong organizational skills — able to track multiple workstreams, own documentation, and surface issues proactively - Clear, professional written and verbal communication skills; able to translate program complexity into actionable updates - BPO, contact center, CX technology, or enterprise SaaS background preferred - Hands-on experience with pilot coordination, product enablement, or go-to-market execution is a strong asset BONUS POINTS • Familiarity with AI, automation, or workforce management platforms • Experience in a management consulting or business transformation environment • Exposure to revenue operations, commercial enablement, or channel partner programs EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.