Product Operations Manager, Crypto

What you'll do Support and refine operational processes supporting Robinhood’s crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations. Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development Partner with Product Managers to own and execute tasks cross functionally Leverage AI tools to optimize processes across workflows Support product operations workflows, including routine and ad-hoc responsibilities, such as customer communications, language translations, pricing comparisons and product remediations. Serve as a liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers. Identify process gaps, pain points, and inefficiencies across the crypto product lifecycle—and implement improvements through automation, enhanced tooling, or revised procedures. Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance. What you bring Bachelor’s degree or equivalent practical experience. 3+ years of experience in crypto product operations, crypto operations, or a related field. Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape. Strong organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones. Experience leveraging AI tools to optimize workflows across the business Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution. Resourcefulness and agility in fast-paced, entrepreneurial environments Excellent communication and interpersonal skills What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $102,000 — $120,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $90,000 — $106,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $80,000 — $94,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the for your country of application.