Product Operations Technical Specialist, Ghost

WHAT YOU'LL DO Sustain Anduril's Ghost deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Ghost team Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution. Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users Travel as required to support customer needs and operations REQUIRED QUALIFICATIONS Demonstrated experience as a self-starter, able to find and resolve issues on your own. Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution. Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system. Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps. Confident with navigating ambiguity and crafting new ways of doing things. Excellent written, visual, and verbal communication skills. Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus. PREFERRED QUALIFICATIONS Experience with observability tooling such as Grafana, and Pager Duty; exposure to software development tooling such as Jira. Experience in unix-like shell such as Bash or Zsh Experience with Palantir Foundry to support data-driven decision making Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization. Experience in on-call support operations and working in limited risk tolerance environments. DOD, Law Enforcement, or other Government agency experience preferred. Willingness to work non-standard hours and weekends as needed. 1+ year of customer/technical support experience with a focus on final-tier customer concern support. Defense and/or STEM background US Salary Range $98,000 — $130,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits . Protecting Yourself from Recruitment Scams Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information. To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind: No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications: Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com . Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com . Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruit