Product Specialist

Meet Bannerflow Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that helps enterprise brands predict, create, and optimize advertising across channels. AI is not just a buzzword here. We are on a company-wide AI transformation journey, and agentic workflows are becoming part of how every team builds and sells. You will help shape it. The Role As a Product Specialist, you are the technical expert our customers rely on. When things get complex, you are the one who makes it work. You will work side by side with Customer Success and Sales and bring the technical know-how. You will design how Bannerflow fits into each customer's setup, from the first discovery call to a successful rollout. And you will take the technical voice of the customer straight to Product and Tech. Success looks like customers who get the most out of our platform, deals you helped win with technical confidence, and fewer repeat issues because you fixed the root cause. This is a great opportunity for someone who wants to combine deep technical problem-solving with direct customer impact, take ownership of complex challenges, and contribute to how we continuously improve and scale our customer experience. What You'll Do Drive adoption: Partner closely with Customer Success and Sales to drive product adoption and value realization across our existing customer base Lead technical discovery: Understand prospective and existing customers' ad stack, data sources, workflows, and requirements, and translate them into a clear Bannerflow solution Own pre-sales technically: Deliver tailored demos, scoping conversations, and evaluations, and run proofs of concept that help move deals forward Design integrations: Shape the integration and solution architecture with customers, covering data feeds, APIs, ad server and DSP connections, and data flows between Bannerflow and their systems Support security reviews: Answer customer questions on integrations, data handling, and platform capabilities, coordinating with internal teams where needed Be the escalation point: Own root-cause analysis for complex integration, feed, and implementation issues, and troubleshoot hands-on rather than just guiding at a conceptual level Configure and debug: Set up and fix accounts, data feeds, HTML-based creatives, and API integrations directly with customers Train and demo: Deliver in-depth product training and value-focused demos, proactively recommending the right features, solutions, and use cases Advise as a trusted expert: Challenge requirements, recommend best practices, and spot ways to optimize workflows and drive long-term adoption Close the loop with Product and Tech: Resolve root causes of recurring issues and represent customer feedback and technical insights to help improve our platform and customer experience Raise the technical bar: Share expertise, mentor colleagues, and design, document, and improve scalable processes and ways of working across Customer Operations What You Bring Experience as a Product Specialist, Solutions Engineer, Technical Consultant, or similar, ideally across both pre-sales and post-sales Strong technical depth: hands-on with HTML/CSS, data feeds, and APIs, and confident debugging complex issues on your own A track record of owning complex customer projects from discovery to adoption Knowledge of creative tech, digital marketing, or SaaS workflows, plus familiarity with buyer topics like security, SSO, and data privacy A consultative, commercially aware mindset and the confidence to challenge and recommend Great communication, whether you are talking to engineers or marketing leads A self-starting, collaborative approach in a lean, distributed team where you help build processes, not just follow them What We Offer You will work in a hybrid setup from our Stockholm HQ, side by side with Customer Success, Sales, Product, and Tech. We live by our values of Collaboration, Passion, and Challenge, and we keep it fun with padel tournaments, webinars, Friday beers, and Level-up Hackathons. Our competitive package includes ITP1 pension, health allowance, parental leave top-up, and health care insurance. We are building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. Sound like you? Don't worry if you don't tick every box. Apply now and join the journey! Location: Stockholm, Sweden Workplace: Hybrid, Stockholm HQ