Product Support Specialist

we are looking for: 2+ years of professional experience in technical or product support, customer success, or a related role in a SaaS or software-driven environment. Proven ability to troubleshoot complex product issues across technical and non-technical domains. Strong written and verbal communication skills—able to clearly explain technical issues to non-technical audiences. Excellent critical thinking and analytical skills; able to identify root causes and patterns from limited data. Comfortable in live chat and real-time communication environments—you think quickly and communicate calmly under pressure. Demonstrated ability to adapt to changing priorities and processes in a fast-paced, iterative product environment. Autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a strong team player. Familiarity with SQL, APIs, log analysis. Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.