Product Support Specialist (Part-time) - Malmö

<p><strong>We are looking for a Product Support Specialist based in Malmö to join our team!</strong></p><p>Spiideo is the leading provider of automated cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.</p><p>Today, Spiideo is used by hundreds of organizations globally across multiple sports (including soccer, basketball and ice hockey), ranging from top-tier leagues such as the English Premier League, MLS, LigaMX, USL and NWSL to youth and collegiate programs worldwide.<br><br><strong>ABOUT THE ROLE</strong></p><p>As a Product Support Specialist, you will play a key role in ensuring our customers get the best possible experience with our products.</p><p><strong>Responsibilities:</strong></p><ul><li><p>Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements</p></li><li><p>Act as the first point of contact and advocate for our customers across all products</p></li><li><p>Escalate incidents to our Engineering team when needed</p></li><li><p>Investigate and replicate bugs, and testing new features</p></li><li><p>Collect customer feedback and channel insights back to our product team for improvements</p></li><li><p>Contribute to delivering a best-in-class support experience<br></p></li></ul><p><strong>Qualifications:</strong></p><ul><li><p>A strong interest in helping customers and solving problems</p></li><li><p>Ability to work independently and stay on top of things in a fast-paced environment</p></li><li><p>Excited to be working in a fast-paced environment, including the option to work on weekends and shifts</p></li><li><p>A passion for technology and sports!</p></li><li><p>Experience in a customer facing role</p></li><li><p>Experience with support and help desk tools such as Intercom, Zendesk or similar is highly valued</p></li><li><p>Strong written and verbal communication skills in English </p></li><li><p>Additional languages are considered a plus</p></li><li><p>Flexibility to work evenings, weekends and peak holiday periods </p></li></ul><figure><lite-vimeo videoid="712780530" title="Play: Video"></lite-vimeo></figure><p><strong>What we can offer:</strong></p><ul><li><p>A role in a fast-growing sports tech company with a global footprint</p></li><li><p>A fun, skilled and highly motivated international team</p></li><li><p>The opportunity to work with leading sports organizations and teams around the world</p></li><li><p>A modern work environment where we use the latest tools and technologies</p></li><li><p>A centrally located office in Malmö – just a short walk from the central station, in a beautiful building with great facilities</p></li><li><p>A comprehensive pension and insurance package</p></li></ul><p><strong>Your availability:</strong></p><ul><li><p>Minimum 10-20 hours per week</p></li><li><p>Availability to work weekdays, evenings and weekends </p></li><li><p><span>Flexibility to increase working hours during peak periods (up to 50% or more)</span></p></li><li><p>Ability to work during holiday periods, including summer and Christmas</p></li></ul><p><strong>Location:</strong> This is a hybrid position in Malmö, Sweden. You will report to the Support & Operations Team Lead - EU & ROW, based in Malmö.</p><p></p>