Program Manager III

Job Description – add details here Seeking a Program Manager to drive adoption and change management for a transition to RainFocus events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms. Job Responsibilities:Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teamsBuild and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requestersPartner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parityServe as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreamsIdentify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvementsGather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadershipCapture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition Must Have SkillsHands-on experience administering or enabling event management platforms, specificallyExperience with RainfocusDemonstrated experience leading tool adoption or platform migrations across cross-functional teamsExperience defining and tracking metrics and running programs to improve operational performance Nice to have skillsExperience with Splast or CventStrong stakeholder communication, documentation, and training delivery skillsEnablement/Change Management experienceTraining experienceMarketing, specifically with events experience Skills and Requirements – add details here Must Have SkillsHands-on experience administering or enabling event management platforms, specificallyExperience with RainfocusDemonstrated experience leading tool adoption or platform migrations across cross-functional teamsExperience defining and tracking metrics and running programs to improve operational performance