Quality Assurance Specialist - Andon Operations Trainer

Qualifications : 3+ years of Experience: Experience as a trainer working for CS, E-commerce, BPO or tech company. Instructional Design Mastery: Proven ability to translate complex logic and technical policies into easy-to-understand training modules and assessment frameworks. Analytical Thinking: Ability to identify fundamental performance issues through data monitoring and observation, transforming those insights into effective training solutions. High-Impact Communication: Exceptional presentation and facilitation skills. Must be able to command a classroom (virtual or physical) and motivate diverse team members. Adaptability: Ability to thrive in a high-pressure, rapidly changing environment where policies may update weekly. Preferred Qualifications Language Proficiency: Fluency in English or Korean (written and verbal) is highly preferred to facilitate communication with global stakeholders and interpret regional policy nuances. Remote/Hybrid Expertise: Experience managing training and engagement within a remote or hybrid team setting. Remuneration Monthly salary of more than NT$ 40,000 (fixed or variable salary varies depending on personal qualifications or performance) Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.