Renewals Operations Specialist

Responsibilities: Renewal Execution and Administration Prepare renewal quotes in Salesforce (CPQ) and pricing documentation based on Sales or Channel Partner guidance, including for legacy-to-subscription license transitions and multi-year renewal structures Generate renewal forecast reports from Salesforce and validate renewal dates, contract terms, and billing history Execute renewal communication sequences and manage communications with Channel Partners/Resellers across regions/internationally Review customer- and partner-submitted POs for accuracy (term length, pricing, module coverage, etc.) and flag discrepancies for partner/Finance review Coordinate PO collection, license certificate issuance, and billing processes per FinOps SOPs Partner & Customer Communication Serve as primary point of contact for renewal-related questions from direct customers and/or channel partners/resellers, escalating pricing or policy exceptions to Sales Owner/Leadership Communicate standard renewal policies (e.g., known transition timelines, term-length rules) to customers and partners as instructed Coordinate with international cross-functional team members and resellers to process POs and resolve documentation gaps Communicate professionally across time zones and with non-native English/Spanish speakers Process and Data Management Update customer records, contacts, and renewal data in CRM systems Proactively identify and resolve missing or inaccurate Salesforce opportunity data, coordinating with Sales to link records correctly Tag opportunities for outreach sequences and maintain clean data hygiene Document call outcomes, next steps, and renewal status updates Coordinate with internal teams on pricing, legal, and escalation requirements Operational Support Flag renewal risks or blockers and escalate to appropriate team members/leaders Distinguish renewal opportunities from new-business/upsell transactions and route accordingly Provide administrative support to Renewal Manager and broader renewal team Support internal meeting preparation, file management, and task tracking Generate renewal reports and maintain visibility into renewal pipeline health Qualifications 2-4 years of experience in Sales Operations, Account Management, Customer Success Billing/Finance, or administrative support roles Proficient with Salesforce and Windows/Microsoft Suite, including Microsoft Excel Software industry experience, particularly SaaS - strongly preferred Comfort communicating with customers and/or channel partners on standard renewal process/documentation Ability to work occasional early/late hours to support international customers across time zones Excellent attention to detail and organizational skills with ability to manage multiple deadlines Please and resume in English. EOE Statement: Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Use of AI During Interviews: At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.