Retail Assistant Manager

Key Responsibilities: Operations & Compliance - Oversee daily store operations and ensure adherence to all SOPs and company policies - Manage shift coverage, staffing adjustments, and timesheet accuracy - Ensure full compliance with all state cannabis regulations and internal procedures - Support change management implementations and ensure SOP updates are communicated and trained to all staff Cash Management - Open and close petty cash banks - Facilitate cash vault services, pickups, and dropoffs - Reconcile EOD cash reports and manage POS/card/cash accuracy Inventory Management - Receive deliveries and process vendor returns - Restock products and maintain accurate inventory levels - Conduct audits, adjustments, and oversee inventory destruction Team Leadership & Development - Supervise, mentor, and develop a team of retail employees - Facilitate new hire training and ongoing sales and leadership coaching - Complete incident reports and maintain thorough documentation for performance management - Make recommendations for promotions and terminations - Ensure team compliance with attendance policies Customer Experience - Set the standard for excellent, compliant customer service on the floor - Handle escalated customer issues with professionalism and efficiency - Coach budtenders in real time on product knowledge, service standards, and compliance - Manage customer queue and support floor operations during peak hours Visual Merchandising & Marketing - Manage in-store digital menus, displays, and kiosk menus - Maintain print signage and banners - Implement sales and promotional content and gather customer feedback on campaigns Reporting - Complete EOD, cash bank, and labor cost reporting - Track transaction value and customer complaints - Report employee relations issues, progressive discipline actions, and HR matters to leadership Qualifications: - Must be at least 21 years of age - High school diploma or equivalent required - 2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred - Cannabis industry experience a plus — not required - Strong leadership, communication, and conflict resolution skills - Comfortable working in a highly regulated, compliance-driven environment - Proficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus - Ability to work flexible hours including evenings, weekends, and holidays - Must be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift - Must meet all state requirements for employment in a licensed cannabis facility Compensation & Benefits: - $24.04/hr. | Full-time, 40 hours per week - 50% Employee Discount - Health benefits available, including both high-deductible and low-deductible plan options - Employee Assistance Program (EAP) - Earned Sick & Safe Time (ESST) - Holiday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day At Minnesota Cannabis Services, we believe great teams are built on trust, initiative, and follow-through. We invest deeply in our people — providing mentorship, on-the-job training, and opportunities for advancement across multiple sectors of the cannabis industry. Here, you’ll be part of a high-performing culture that values precision, reliability, and continuous improvement. Every project is a chance to grow your skills, strengthen your leadership, and contribute to something that matters. If you’re driven, resourceful, and ready to make an impact, we want you on our team. Apply today and take the next step in your career with Minnesota Cannabis Services.