Returns Manager (m/f/d)

Quantum Systems is a global leader in advanced unmanned solutions, combining cutting-edge flight technology with intelligent mission software.  To strengthen our support organization, we are seeking for a Returns Manager  with strong communication and organizational skills to ensure a smooth repair process. What is your Day to Day Mission: Returns Management: Coordinate with the customers to return systems or subsystems for repair and maintenance. Documentation: Documentation and control of incoming and outgoing system configurations in existing configuration databases.  Repair Coordination: Coordinating interface between the customer and the repair team to communicate and monitor repair timelines.  Compensation Management:  Coordinate compensation shipments with the customer, Tier 1 support and the fulfilment team.  Ticket Management:  Handle and monitor repair tickets in Jira Service Management and provide structured documentation. Ongoing Learning and Product Knowledge:  Stay up to date on new components and products to ensure  Continuous Improvement:  Contribute to internal process enhancements that increase efficiency and service quality.  Customer Issue Resolution:  Take ownership of customer complaints and escalations, drive resolution in coordination with internal teams.