Reverse Supply Chain RTV Coordinator

Shape the Future of Reverse Supply Chain Excellence at Axis At Axis Communications, we don't just lead the global market in network video - we innovate, challenge boundaries, and set new standards. Our products and solutions are at the forefront of making the world smarter and safer. Success here is driven by our passionate and skilled employees, bold enough to think differently and deliver cutting-edge results. Now, we're looking for a RTV (Return To Vendor) Coordinator to join and grow with our Reverse Supply Chain (RSC) team at our headquarters in Lund, Sweden. The Reverse Supply Chain team ensures excellent customer service by managing returns and repairs in the aftermarket, maintaining a smarter, safer and more sustainable world. This is a unique opportunity to make a powerful impact in a world-class organization. Your Future Team - Supply Chain professionals with a strong sense of collaboration You'll be joining a dynamic and talented team of RMA (Return Material Authorization) Supply and Reverse Logistics professionals, all working towards one common goal: delivering exceptional service by ensuring product availability at the right time and place. Our team operates with a strong sense of collaboration and cross-functional influence across Axis' supply chain, from strategy to execution. Together, we are committed to driving efficiency and optimizing processes for a smarter, safer, and more sustainable world. What You'll Do In this role, you will work with delivering and coordinating Axis' service offerings to our customers. Together with your team, you will be responsible for the efficient setup and execution of the reverse supply chain within a complex and dynamic environment. Your work will involve close collaboration with a broad network of internal and external stakeholders. The role involves a significant amount of administrative work and requires a structured approach, high accuracy, and strong attention to detail. Your primary responsibilities will include: Repair Flow & Order Management - Managing, coordinating and following up on repair and return orders from RMA partners to EMS (factory) providers and back, including order creation, shipment tracking, delivery follow-up, and resolution of logistics deviations. Return Order Coordination - Creating, monitoring, and securing timely execution of return orders, ensuring accurate order status, proactive communication with stakeholders, and adherence to agreed lead times ERP System Accuracy & Administration - Maintaining and administering accurate master data, and operational metrics within the ERP system. However, this role goes far beyond supply and reverse flow planning. One part of your responsibility will be to participate but also drive continuous improvement initiatives - aimed at enhancing processes and collaboration across the organization. Who You Are We are looking for a self-driven individual with a positive mindset. You are a strong team player who also thrives when working independently, focusing and like to dig into numbers and managing your own tasks effectively. You are energized by challenges, take initiative, and love to collaborate within a team. You enjoy working in a fast-paced, innovative environment and are motivated by the opportunity to make a real impact. You are structured, adaptable, and capable of maintaining a detailed perspective, enabling you to make smart, efficient decisions in both the short and long term. What We Expect: Education within Supply Chain or a related field. Experience in administrative and coordinating work Good knowledge about Excel. Excellent verbal and written communication skills in English & Swedish What We Appreciate: Experience with aftermarket operations or reverse logistics. Experience in Supply Chain Management within a global organization. Knowledge in ERP systems. Why Axis? - A Culture That Values Impact and Growth At Axis, you'll find more than just a job. You'll be part of a culture that rewards creativity, promotes continuous development, and values individual contribution. We offer a career in a fast-paced, global company that's constantly evolving, where you'll have the autonomy to lead, innovate, and see the direct impact of your work. We want you to enjoy working with us, which is why we offer benefits such as morning "fika" every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle - to name a few. Ready to Drive Change? This is your opportunity to join an industry leader and make a tangible difference. We are excited to hear from professionals who are ready to take ownership of their role and drive transformation in a global supply chain environment. We are reviewing applications on an ongoing basis and look forward to receiving your application as soon as possible. Submit your application latest by October 31st. For any questions, contact our recruiting manager Stefan Grönvall at Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.