Robotics Global Process Manager – Service Agreements

Service Agreements Process & Transformation Lead About the Assignment We are looking for an experienced Service Agreements Process & Transformation Lead for a long-term consulting assignment within a large international industrial and technology organization in Västerås. In this role, you will take a leading position in developing and improving processes related to Service Agreements and service lifecycle management. You will work at the intersection of business, processes and IT, coordinating stakeholders across global teams and supporting transformation initiatives from requirements and process design through testing, deployment and adoption. The assignment is well suited for someone with a strong background in project management, business process management or transformation, combined with experience in service contracts and enterprise platforms such as Salesforce and SAP S/4HANA. Key Responsibilities As part of the assignment, you will: Lead process design and continuous improvement initiatives related to Service Agreements. Gather, define, analyze and validate business requirements. Coordinate business, process and IT stakeholders across global teams. Drive testing, User Acceptance Testing (UAT), documentation and deployment activities. Support change management, training and adoption of new processes and solutions. Ensure alignment with global process governance and broader transformation objectives. Facilitate collaboration between different functions and stakeholders throughout the transformation journey. Requirements We are looking for someone with: Experience in project management, business process management and/or transformation programs. Strong knowledge of service contracts, service agreements or service lifecycle processes. Experience working with Salesforce and/or SAP S/4HANA environments. Strong stakeholder management skills and the ability to coordinate across business and IT. Experience working in complex, preferably international, organizations. Excellent communication and collaboration skills. Fluency in English, both written and spoken. Preferred Qualifications It is considered an advantage if you have: Experience from large-scale transformation programs. Knowledge of service operations, subscription services or contract management. Experience or understanding of Salesforce–SAP integrations. Experience working with global process governance and standardized business processes. Assignment Details Location: Västerås, Sweden Start date: 26 October 2026 End date: 31 December 2027 Application Requirements To be considered for this assignment, the application must include: An updated CV The Required Template attached to this request, completed in full Consultant's availability/start date Requested hourly rate Please note: Completion of the attached Required Template is mandatory. Applications submitted without a completed template cannot be considered. Selection and presentation of candidates may take place continuously, so we recommend submitting your application as soon as you can.