Sales Manager, Performance & Operations – USA

<p>CarCutter, the industry's #1 AI-powered vehicle merchandising solution, is looking for a Sales Manager, Performance & Operations to lead our US sales organization.</p><p>The US is CarCutter's largest market and a critical growth driver. We are looking for a leader who can bring greater structure, visibility, accountability and operating discipline to a team of experienced Account Executives.</p><p>This is not a traditional sales management role built around being the team's best closer. We are looking for someone who combines strong people management with a highly analytical, operational mindset and who uses data to drive consistent sales performance.</p><p>Location: USA – Fully Remote</p><p><a target="_blank" href="https://www.car-cutter.com/">CarCutter</a></p><p></p><h1>Mission</h1><p>You will manage a remote team of 10–12 Account Executives across the United States.<br>Your primary responsibility will be to build and run the performance operating system of the US sales organization.<br>You will create visibility into performance, identify gaps early, understand their root causes and translate them into clear actions for the team.<br>You will own the operating rhythm across pipeline generation, coverage, opportunity progression, forecasting, CRM quality, territory productivity and individual performance.</p><p><strong>When performance is off track, your instinct should be to ask:</strong><br>Where is the gap? What does the data tell us? Why is it happening? What needs to change, who owns it and when are we checking again?<br>You will coach and develop the team, and your success will also be measured by whether the organization operates predictably, transparently and consistently.</p><h1>Key Responsibilities</h1><p><strong>Sales Performance & Accountability</strong></p><ul><li><p>Own the US sales performance scorecard and establish clear, measurable expectations for every AE.</p></li><li><p>Monitor key indicators including pipeline creation, coverage, conversion, opportunity aging, win rates, sales cycle, forecast accuracy and quota attainment.</p></li><li><p>Build and maintain clear dashboards providing visibility by AE, territory and funnel stage.</p></li><li><p>Identify performance risks early and diagnose whether gaps are driven by pipeline, conversion, activity, territory or execution.</p></li><li><p>Translate findings into clear corrective actions with owners, deadlines and measurable outcomes.</p></li><li><p>Maintain clear performance plans where required and ensure consistent follow-through.</p></li><li><p>Provide Sales leadership with a reliable view of performance, risks and actions.</p></li></ul><p><strong>Pipeline, Forecasting & Sales Discipline</strong></p><ul><li><p>Own the weekly operating rhythm of the US sales team.</p></li><li><p>Run structured 1:1s, pipeline reviews, forecast calls and performance meetings.</p></li><li><p>Maintain high standards of CRM hygiene and ensure pipeline data accurately reflects commercial reality.</p></li><li><p>Ensure sufficient pipeline coverage and identify future gaps before they affect results.</p></li><li><p>Monitor stalled opportunities, aging, stage progression and close-date movement.</p></li><li><p>Improve forecasting consistency and accuracy.</p></li><li><p>Build simple, repeatable processes that improve execution without creating unnecessary bureaucracy.</p></li><li><p>Report up to the VP of Sales and work closely together to ensure the best outcomes</p></li></ul><p><strong>Territory & Capacity Management</strong></p><ul><li><p>Review territory and account allocation across the US as needed.</p></li><li><p>Analyze territory productivity, whitespace and account coverage.</p></li><li><p>Ensure clear ownership of prospects, dealership groups and strategic accounts.</p></li><li><p>Help the team prioritize accounts and opportunities with the greatest commercial potential.</p></li><li><p>Identify capacity or coverage gaps and anticipate future hiring needs.</p></li><li><p>Help the team build clear outreach strategies and ensure they have everything they need to build and maintain their pipelines.</p></li></ul><p><strong>Lead & Develop the Team</strong></p><ul><li><p>Manage and develop a remote team of experienced Account Executives.</p></li><li><p>Set clear expectations and hold team members accountable for delivering against them.</p></li><li><p>Coach AEs based on identified performance gaps using CRM data, pipeline analysis, call reviews and opportunity inspection.</p></li><li><p>Identify underperformance early and establish clear action plans.</p></li><li><p>Scale successful behaviors and best practices across the wider team.</p></li><li><p>Build a culture of accountability, transparency and continuous improvement.</p></li></ul><p><strong>Cross-Functional Leadership</strong></p><ul><li><p>Act as the operational owner of US Sales performance.</p></li><li&gt