Sales Operations Specialist

<p><strong>SALES OPERATIONS SPECIALIST</strong></p><p>JOB OUTLINE:<br><strong>Based:</strong> Hybrid at our Theale Office (open to remote applications)<strong><br>Reports to: </strong>European Sales Operations Manager</p><p><strong>THE COMPANY:</strong><br><strong>Roland Europe Group Ltd</strong><br>Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.</p><p>At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.</p><p><strong>THE POSITION:<br></strong><span>The Sales Operations Specialist supports the execution and optimization of European sales operations, ensuring efficient, scalable, and data-driven processes across B2B, distribution, and direct sales channels.</span></p><p><span>The role is responsible for maintaining and enhancing operational workflows, supporting commercial performance, and collaborating cross-functionally to improve systems, reporting, and data governance.</span></p><p><span>A key focus is continuous improvement — identifying opportunities to streamline processes, strengthen data accuracy, and enhance the effectiveness of sales operations infrastructure.</span></p><p><strong>ROLE ACCOUNTABILITIES:</strong></p><ul><li><p><span>Support the Sales Operations Manager and commercial leadership in delivering efficient, scalable, and consistent processes.</span></p></li><li><p><span>Maintain a high level of accuracy, attention to detail, and data integrity in all activities.</span></p></li><li><p><span>Operate with a proactive mindset, identifying opportunities for improvement and taking initiative to implement change.</span></p></li><li><p><span>Demonstrate accountability and ownership of tasks, timelines, and deliverables.</span></p></li></ul><p><strong>Sales Operations & Process Management</strong></p><ul><li class="MsoNormal"><p><span>Manage and continuously improve end-to-end sales processes across B2B, distribution, and direct sales channels.</span></p></li><li class="MsoNormal"><p><span>Identify inefficiencies and implement operational improvements to enhance accuracy, speed, and scalability.</span></p></li><li class="MsoNormal"><p><span>Support coordination of operational activities within the European Sales Team.</span></p></li></ul><p><span><strong>Product & Pricing Operations</strong></span></p><ul><li class="MsoNormal"><p><span>Maintain and administer product data, including product creation, lifecycle management, and pricing structures.</span></p></li><li class="MsoNormal"><p><span>Ensure integrity and consistency of product and pricing databases.</span></p></li><li class="MsoNormal"><p><span>Proactively identify opportunities to standardise and streamline product-related processes.</span></p></li></ul><p><span><strong>Systems, Data & Reporting</strong></span></p><ul><li class="MsoNormal"><p><span>Support the development and maintenance of reporting solutions in collaboration with the BI team (e.g. MicroStrategy).</span></p></li><li class="MsoNormal"><p><span>Contribute to system enhancement initiatives by providing user insights and operational requirements to IT and BI stakeholders.</span></p></li><li class="MsoNormal"><p><span>Act as a key user within core systems, developing a strong understanding of data structures and business logic.</span></p></li></ul><p><span><strong>Cross-Functional Collaboration</strong></span></p><ul><li class="MsoNormal"><p><span>Partner with Sales Administration and wider teams to ensure smooth execution of sales processes.</span></p></li><li class="MsoNormal"><p><span>Provide training and support across departments to improve understanding of systems, tools, and workflows.</span></p></li><li class="MsoNormal"><p><span>Collaborate with Sales Operations leadership and Commercial Directors to drive operational excellence.</span></p></li></ul><p><span><strong>Business Engagement</strong></span></p><ul><li class="MsoNormal"><p><span>Participate in company strategy meetings, product meetings, and operational reviews as required.</span></p></li><li class="MsoNormal&q