Scaled Customer Success Manager, Stockholm

About the role This role sits post-implementation - you'll pick up accounts once they're live on the platform, focusing on driving adoption, retention and growth rather than onboarding. You'll take full ownership of a tech-touch customer portfolio working one-to-many and help the team build scalable processes. At the same time you will support other CS team members with their customers to help deepen product knowledge. You'll carry a commercial lens throughout - renewals and expansion are part of your success measures, and you'll be expected to understand customers' strategic and commercial goals well enough to spot where Jobylon can support the customer further and create additional value. Our German speaking customer base is small but growing, and you'll have the opportunity to input into how we work with German speaking markets as we scale. What you'll do Own a tech-touch book one-to-many: adoption nudges, engagement follow-ups and renewal adminAssist the Support Team with English and German language ticketsProvide user training and enablement in a scalable wayMonitor usage trends and health signals daily; proactively flag churn risks and expansion opportunitiesKeep CRM tools up to date: leveraging our tech stack to create maximum impact both internally and externallyContribute to and maintain engagement playbooks and templatesAnswer day-to-day platform questions, and support the wider Customer Success team with customer requests and tasksDeliver standardised business reviews for lower-complexity accounts