Scheduling Manager

What you’ll be doing:  As a Scheduling Manager, you’ll:  Lead, coach and inspire a team of schedulers, creating a high-performing environment where people feel supported, motivated and accountable for delivering excellence   Take ownership of workforce scheduling through WFM systems, ensuring full and effective shift coverage across all operations   Monitor live operations and confidently make real-time decisions to respond to changing demands, ensuring continuity of service at all times   Ensure all scheduling activity is fully compliant with contracts, legislation and company policies, maintaining high operational and ethical standards   Act as the key escalation point for workforce and scheduling challenges, resolving issues quickly and effectively   Use data, trends and forecasting insights to anticipate future resourcing needs and continuously improve workforce planning   Oversee the accuracy of rostering, reducing pay queries, preventing errors, and ensuring invoices are delivered on time   Support recruitment and workforce planning activity, helping to maintain optimal staffing levels in line with business needs   Ensure all personnel are fully compliant with licensing and training requirements, maintaining readiness for deployment   Drive continuous improvement, identifying smarter, more efficient ways of working to enhance service delivery   Champion and embed a high-performance culture, aligned with company values and focused on collaboration, accountability and results  Please Note:  This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries, people orientated leaders and innovators ready to make a big impact! What we’re looking for:  A natural leader who brings energy, ownership, and accountability   Experience with WFM systems (Timegate desirable) Data-driven Thinking with the ability to balance strategy and delivery   Someone who thrives in complexity and can make confident decisions under pressure   Excellent communicator who builds lasting relationships across teams  Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part time education during that period  The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness  Must have the right to work in the UK   Ability to work independently   Organisational skills  Good IT skills  Good written and verbal communication skills  Desirable  Experience in scheduling, workforce planning, or operations environments.  We’re Hiring: Scheduling Manager!  📍 Location: Milton Keynes, MK17 8LX  💰 Pay: £35,000 + £3,500 Night Allowance. 🕒 Working Hours: Friday - Wednesday (am) 10pm - 7am 🎓Learning & Development: From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!  Grade:  E  See a Different World. Where potential is seen and progress is nurtured.  Our  Scheduling Manager  roles are a unique opportunity to contribute in the shaping and build out of a brand-new Workforce Management function at the heart of our business.  We’re transforming how we plan, schedule, and deliver our services—and we’re looking for a Scheduling Manager who’s ready to play a key role in that journey and help deliver excellence tour people and clients. If you thrive in fast-paced environments, enjoy leading teams, and want to make a real operational impact, this is your chance to help design something from the ground up and leave your mark.  As  Scheduling Manager , you’ll be at the centre of our operation—ensuring the right people are in the right place at the right time, every time. But this role is about far more than managing schedules. You’ll play a key part in shaping how our workforce function operates, driving performance, efficiency, and service delivery across the business. You’ll lead and develop a team that is critical to our success while influencing the future direction of workforce planning. The impact of your work as Scheduling Manager will be wide-reaching—directly affecting customer satisfaction, operational performance, and employee experience, day to day you will be guided with clear purpose as you contribute to help make the world a safer place. Your expertise can take you further. From Rail and Retail to Contact Centres and Logistics, we welcome diverse experience and fresh thinking. Join us and help build the future. 🚀 It’s great to see you’re considering a career with Securitas UK!  You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day. Here, we live by our values of Integrity, Vigilance and Helpfulness,  which help guide how we operate and how our people experience work, each and every day! We have a promise too: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place So what you can expect  Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us. See an inclusive world Inclusion