Senior Account Executive, Enterprise

Key Responsibilities Grow the installed base Own and grow a portfolio of existing enterprise customers in Sweden, delivering consistent expansion revenue. Build and execute multi-year account plans that identify whitespace, growth opportunities and long-term customer priorities. Drive upsell and cross-sell across Genesys Cloud, including AI, agentic virtual agents, workforce engagement, analytics and adjacent offerings. Expand Genesys into new business units, use cases, geographies and stakeholder groups, and help customers move from AI pilots to enterprise-scale deployment. Achieve and exceed expansion and existing-business revenue targets. Lead the agentic AI conversation Position Genesys Cloud as the orchestration layer for AI agents, human employees and enterprise systems, and shape each customer's AI and CX roadmap. Build business cases that show measurable value and support investment decisions at CxO and board level. Develop a deep understanding of each customer's business strategy, CX priorities, technology landscape and transformation roadmap. Lead complex, consultative sales cycles from opportunity identification through negotiation and close. Build relationships and protect the base Build strong relationships with senior executives, business leaders and technology stakeholders, including CIO, CCO and CX leaders. Partner with Customer Success to strengthen adoption, value realisation, retention and expansion. Work with Presales, Professional Services, Marketing, Product and Partners on account growth strategies. Manage renewals, competitive threats and barriers to growth proactively. Keep pipeline management disciplined and forecasts accurate across the portfolio. Complete a whitespace and AI-readiness assessment for every account in your portfolio, and agree executive-level account plans. Establish trusted relationships with senior business and technology sponsors in each key account. Build a qualified pipeline of AI and expansion opportunities that supports your target with healthy coverage. Close expansion deals that move customers from AI pilots to production, and secure renewals with growth. Become a recognised voice for agentic AI in CX among Swedish customers and partners. Required Qualifications Bachelor's degree in Business, Technology or a related field, or equivalent professional experience. 7+ years of enterprise software sales or strategic account management in SaaS, AI, CCaaS or cloud platforms. Demonstrated success growing and expanding complex enterprise accounts in the Swedish market. Strong track record of delivering revenue through upsell, cross-sell and strategic account development. Proven ability to navigate large organisations and build relationships across stakeholders and executive levels. Experience leading complex, high-value commercial negotiations and enterprise sales cycles. Strong strategic account planning, pipeline management and forecasting skills. Excellent communication, presentation, negotiation and executive engagement skills. Ability to discuss AI, including its value, risks and governance, credibly with both business and technical audiences. Fluency in Swedish and English. Willingness to travel frequently within Sweden and across the region. Preferred Qualifications Experience growing strategic relationships in customer experience or contact centre technology. Familiarity with AI-driven solutions, including generative and agentic AI, cloud architectures and enterprise SaaS platforms. Experience developing multi-year account strategies for large, complex organizations. Strong understanding of enterprise digital transformation and CX initiatives. Experience working with Customer Success and partner ecosystems, such as hyperscalers, system integrators and CRM or ITSM vendors, to drive customer value and growth. Experience selling value-based business cases for AI or automation programmes. #LI-MC1 Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. 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