Senior Agentic Product Manager

Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite | 4.5 day working week (Half day Fridays) About Us Infinity is a leading EMEA platform that helps marketing and sales teams solve a fundamental challenge: unlocking data trapped in customer sales conversations and connecting it back to marketing activity. Since 2011, we have helped enterprises around the world deploy our call tracking and analytics technology to make smarter marketing and sales decisions to drive revenue growth. In the past year, we introduced our flagship AI product, Smart Outcomes. Its remarkable success has reinforced our focus on unlocking even greater customer value through AI-powered solutions. We are now at a transformative stage in our journey. Our vision is to move beyond insights and toward action. As our platform evolves, we are building a team capable of delivering the next generation of intelligence products. This is an opportunity to help shape technology that transforms how businesses understand and act on their customer journey and conversation data. About the Role Let’s be upfront: this isn’t a traditional Product Manager role, and it isn’t a Product Owner role with a bigger title. You’ll join our Platform squad and own the full product lifecycle, from spotting the customer problem through to proving the outcome in market. AI is your superpower, and the direction of travel is ambitious: coordinating AI agents across the delivery lifecycle, so you can focus your energy where human judgement matters most. The product itself is where it gets interesting. Infinity’s platform captures millions of conversations between businesses and their customers and turns that raw data into actions that drive revenue. But data only creates value when it flows into the rest of a customer’s marketing stack and changes what happens there: a call conversion that reaches Google Ads and shifts bid management, an intent signal that updates a lead score in the CRM, a qualified caller who joins a retargeting audience. APIs, integrations and MCP connectors are how we get there. Your job is to make sure the data actually drives action, for more customers, more reliably. And you’ll do it agentically. Our engineering team is six months into an agentic change programme, using Claude and AI agents to define and build work. We want a PM who works the same way: using Claude, Claude Code, Claude Design and agents to build prototypes, synthesise evidence, put ideas in front of customers and give the team validated direction. Our guardrails, discovery and GTM practice are still maturing, so you’ll help shape how we work, not just follow it. You’ll partner closely with Engineering, Solutions, Commercial, Customer Success and, importantly, customers. About You We’re looking for someone who thinks in systems, owns outcomes and already works agentically: someone who can take an idea from napkin sketch to validated release before most teams have finished writing the PRD. You don’t wait for a brief. You see a gap, you dig in, you figure it out. You already work agentically. AI isn’t a writing aid for you; it’s how you prototype, research, synthesise and deliver. You own outcomes, not outputs. For anything you’ve shipped, you can tell us what metric changed and how you know. When something’s in the way, you move it. You validate before you build, and you know the difference between a prototype and a product. You are obsessed solving customer pains and becoming deeply immersed in their needs You think in systems. Before you get to the feature, you trace the data: where it starts, what it matches on, where it lands in the customer’s martech stack and what could silently break along the way. You have a sharp commercial instinct, value to the market must > cost to build and serve it. You’re candid and constructive, challenging ideas respectfully, giving helpful feedback. You care about craft. You live inside the product, not above it. You think at the company level, not just your product area. You hold yourself to a high standard and you leave things better than you found them. Key Responsibilities Product Ownership & Outcomes Own the end-to-end product lifecycle for the Platform area — from discovery and prototyping through delivery, launch and in-market adoption — with outcomes that move the needle for customers and commercially Shape and ruthlessly prioritise the roadmap and backlog around connecting Infinity data to the platforms where customers act on it (ad platforms, CRMs, audiences, analytics) — every item ties to a measurable outcome, anything that doesn’t gets cut Give your squad clarity on what we’re building, why it matters and what’s next — with agents and the team handling delivery mechanics so you can focus on the problem and the outcome Define and own the metrics that matter for your product area — measure outcomes relentlessly, be transparent about what's working and what isn't AI-Augmented Execution Use tools like Claude, Claude Code, Claude Design and AI agents across discovery, prototyping, synthesis and delivery — getting working prototypes in front of customers quickly and gathering feedback independently Turn what you learn into validated direction for engineering, and use judgement about what not to prototype and when a prototype isn’t ready to become production Help shape our agentic ways of working — discovery practice, GTM practice and the guardrails that keep speed safe — sharing what works and raising the bar across the product team Delivery & Cross-Functional Collaboration Talking to customers, building with them where possible, pressure-testing whether the problem is worth solving (before committing) then moving quickly to where the value is Partner with Engineering, Commercial, and Customer Success to translate customer pain points into product decisions with clear outcomes Lead launch, enablement and GTM for your area — representing the why, what and how