Senior Business Analyst

What You Will Do Account Performance & Goal Tracking Operational Health: Monitor store-level operational metrics (e.g., online rate, prep times, cancellation rates) to ensure merchants are operating as we believe and maintaining a high-quality customer experience. QBR/ MBR /WBR Frameworks: Design the data structures for Quarterly , Weekly, and Monthly Business Reviews, ensuring the team provides high-value, actionable insights to brand executives rather than raw data. Performance Accountability: Act as the "source of truth" for account health, identifying which stores are underperforming against internal goals and proposing data-backed interventions. Reporting, Dashboarding & Scalable Solutions Executive Visibility: Design and maintain automated dashboards that track performance target attainment, pipeline health, and any growth for presentation to senior leadership. From Insight to Tool: Identify recurring data needs from the account management team and build scalable, repeatable solutions (e.g., automated slide generators or performance calculators) in G-Suite and Microsoft Office. SQL-Driven Analysis: Independently query large-scale databases to answer bespoke business questions and validate new growth hypotheses. Cross-functional Collaboration & Execution Work as a thought partner to Account Management leadership, pressure-testing targets and providing analytical rigor to the territory planning process. Support alignment across teams by providing a shared analytical language for how we measure "success" for both the partner and the business. Basic Qualifications Analytical Mindset: Significant experience in strategy, business intelligence, or data-driven analyst roles. You must be comfortable working independently with large, complex datasets. Technical Skillset: Strong proficiency in SQL is mandatory. You can write your own queries to extract insights without relying on pre-built reports. Visualization: Advanced skills in Spreadsheets (Excel/Sheets) and Slides (PPT/Slides). Experience building automated dashboards in tools like Tableau, Looker, or similar BI platforms is preferred. Metric Design: Experience designing KPIs and measurement frameworks for complex, multi-variable business problems. Business level English. Preferred Qualifications Background in marketplaces, e-commerce, or food delivery. Proven experience turning raw data into compelling executive-level narratives. Comfort operating in a fast-paced, ambiguous environment where priorities evolve quickly. Business level Japanese 採用プロセス 書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定 ※職種や状況により、プロセスが変更される場合があります。 ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。 勤務条件 雇用形態：正社員 試用期間：あり（期間・条件は別途通知） その他の詳細：ご応募後、別途ご案内いたします。 留意事項 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。 応募後の詳細は、メールまたは面接時に別途ご案内いたします。 プライバシー通知 ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします：https://www.coupang.jobs/ jp / privacy-policy/ 機会均等 Coupangは、多様で包括的な職場を目指しています。Coupangは機会均等雇用者です。