Senior, Business Analyst

WHAT YOU'LL DO Run Discovery: Lead stakeholder interviews and workshops, turning what you hear into clear, testable requirements and user stories. Document Process & Gaps: Map current and future-state processes — flowcharts, personas, use cases, data mappings — and close gaps before they hit delivery. Work the Team's Cadence: Follow Agile/Scrum or Kanban practices, adapting to the team's rhythm. Resolve Stakeholder Conflict: Build trust-based relationships and resolve conflicting priorities directly, translating between technical and business language. Define the Details: Business rules, data requirements, integrations, dependencies, and exception scenarios. Mentorship: Guide junior team members on documentation standards and technique. WHAT YOU BRING Independent Ownership: 2–4 years of BA experience, with a track record of owning a workstream independently rather than assisting under a senior BA. Information Gathering & Documentation: Comfort running discovery and producing user stories, acceptance criteria, process diagrams, and functional specs. Methodology: Working knowledge of Agile and the Software Development Lifecycle. Tools: Proficiency with Jira, Confluence, Lucidchart, Miro, FigJam, and/or Adobe Workfront. Platform Exposure: Familiarity with platforms like the Adobe stack (especially AEM), Salesforce (especially Commerce Cloud), and CMS platforms like Contentful or Optimizely a plus. Agency Experience: Comfort moving between clients, industries, and delivery models in multidisciplinary teams, while balancing client expectations against delivery constraints. Ideal candidates will have experience working in Advertising. Education: Bachelor's degree in Business Administration, IT, Computer Science, or related field, or equivalent practical experience. HOW YOU WORK Clear Communication: Adjust the level of detail for executives, clients, or engineers as needed. Facilitation & Curiosity: Run workshops that end in decisions, not just discussion, and ask the question that gets past the stated ask to the real problem. Influence & Judgment: Build alignment through evidence and clear tradeoffs, and push back on unclear requirements or shaky solutions, respectfully but directly. Ownership & Adaptability: Flag risks early, document decisions, and stay effective when priorities or teams shift under you. Coaching: Give junior analysts real, actionable feedback. WHAT SUCCESS LOOKS LIKE Early Risk Detection: Risks, assumptions, and dependencies surface early. Documentation: Decisions and changes are documented clearly. UAT: Validates business outcomes, not just feature completion. Mentorship: Junior analysts get consistent guidance and feedback. WHAT DO WE OFFER? We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces! Premium healthcare through OSDE for the employee and their immediate family members Mendel prepaid card with a monthly allowance for grocery purchases Monthly reimbursements for Wi-Fi/electricity expenses Monthly reimbursements for training/English classes 100% covered “Plan Total” membership at Sportclub Access to our benefits platform through Bonda A flexible vacation policy WE SUPPORT YOU BEING YOU DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. We are a B Corp-certified company passionate about purpose-driven work . Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place. DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about DEPT® DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here . #Li-Remote