Senior Business Systems Analyst II

the opportunity model to reduce friction and increase accuracy for GTM teams processing new business, upsell, and renewal opportunities. Own Salesforce initiatives and end-user support end to end. Build and maintain SFDC automation (flows, Apex, LWC), manage users, profiles, roles, and permission sets, administer page layouts, custom fields and objects, and record types, and handle data imports, exports, and upserts. Implement and administer Salesforce-integrated tools as needed (for example Chili Piper, Ironclad, Gong), promote Salesforce best practices and end-user adoption, and keep functional and technical systems documentation thorough and current. What We're Looking For 4+ years of business analysis or consulting experience, plus 4+ years of hands-on experience with the Salesforce platform in an administration or development capacity. A college degree in a technical field, or equivalent work experience. Deep understanding of go-to-market business processes and how systems support them across Marketing, BDR, Sales, and CS/Onboarding. Hands-on Salesforce depth: creating and maintaining custom fields and custom objects, managing roles, profiles, permission sets, and sharing settings, and building automation with Flow (preferred) and Process Builder. Well versed with Data Loader. Demonstrated ability to manage and collaborate with multiple concurrent stakeholders, and to translate a vague business problem into a scoped, well-designed solution. A track record of making and defending architecture decisions under ambiguity, not just executing against a spec. Experience supporting end-to-end feature and system implementations: discovery and requirements gathering, vendor selection, solution design, build and configuration, QA/UAT, deployment, and training and communication. Experience working within Agile methodology, and the ability to thrive in a high-growth, fast-paced environment while owning multiple projects with high attention to detail. Strong logic, analytics, and problem-solving skills. Excellent verbal and written communication and time management. Microsoft Excel power user. Nice to have: Salesforce Administrator certification, an active Trailhead account, experience across Sales Cloud, CPQ, and Service Cloud, experience in Salesforce environments with 100+ users, and experience at high-growth companies (Series C through IPO, SaaS or PLG preferred). AI Fluency & Tooling Apollo operates at the intersection of AI and go-to-market, and our systems team is expected to lead from the front. This role requires genuine fluency in leveraging AI tooling. That means: Using AI-assisted development tools as part of your build workflow. Whether it is Salesforce configuration, writing and debugging Apex or Flow logic, or working down technical debt, you should be reaching for tools like Claude, Cursor, or Codex wherever they accelerate delivery, while owning the judgment behind each change. Structuring systems and data for AI interpretation. Understanding how to make GTM data clean, well-labeled, and accessible so AI tools can reason over it reliably. This includes object and schema design, field definitions, and semantic documentation. Helping build AI-native GTM capability. Partnering on the design and rollout of AI agents and AI-assisted workflows inside the GTM stack, and thinking about where automation should replace manual process entirely. Staying current as the tooling evolves. The AI tooling landscape is moving fast. We want systems people who are curious, self-directed learners: people who experiment, share what works, and help raise the floor for the whole team. Navigating AI's limitations and pitfalls. Understanding where AI-generated configuration or code can introduce errors, regressions, or false confidence in a production CRM, and implementing validation, testing, and review processes that protect data integrity. You know when to trust AI, when to verify its work, and when to rely on first-principles design instead. The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus target and annual base salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Tier 1 Pay Range (San Francisco, New York City, Seattle) $159,000 — $198,000 USD Tier 2 Pay Range (All other US Locations) $138,000 — $172,000 USD We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to hel