Senior Commercial Deal Desk Analyst

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re looking for a Senior Commercial Deal Desk Analyst to help build and scale 1Password’s Commercial Deal Desk capability within Revenue Operations. You’ll partner with Sales, Finance, Legal, and cross-functional teams on complex commercial decisions, while turning what you learn into clear processes, guidance, and tools that help teams move faster with confidence. This role will help strengthen 1Password’s enterprise commercial capabilities as deal complexity and volume grow. Reporting to the Senior Manager, Deal Desk, this is a remote role based in North America, supporting teams across the United States and Canada. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: • 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a Business-to-Business (B2B) Software as a Service (SaaS) environment. • Hands-on experience with Salesforce Customer Relationship Management (CRM) and Salesforce Configure, Price, Quote (CPQ)/Revenue Cloud, including resolving complex quoting and cross-object issues. • Strong understanding of commercial deal structures, including annual recurring revenue (ARR), multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting. • Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in an evolving environment. • Sound commercial judgment and the ability to balance customer and seller needs with pricing discipline, revenue integrity, and business risk. • Strong cross-functional communication skills, with the ability to influence effectively without formal authority and explain complex commercial concepts clearly. • Experience using artificial intelligence (AI), automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred. What you can expect: • Partner with Enterprise Account Executives (AEs), Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals. • Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial considerations. • Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing. • Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, service-level agreements (SLAs), and documentation. • Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools. • Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, while partnering with technical teams to implement scalable solutions. • Use deal data and Key Performance Indicators (KPIs) to identify bottlenecks, improve deal quality, and recommend changes that support efficient, sustainable growth. USA-based roles only: The annual base salary for this role is between $96,000 USD and $134,000 USD. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $89,000 CAD and $125,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prio