Senior Customer Engineer, Enterprise AI - Bay Area

What You'll Do Technical Validation (Pre-Sales) Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms Build technical champions and executive relationships within target accounts Represent Cloudflare at industry events, developer communities, and cybersecurity conferences Customer Adoption & Value Realization Serve as the primary technical contact from contract signature through full platform adoption Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value Commercial Accountability & Expansion Carry a variable quota tied directly to new business acquisition and ongoing account growth Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI Trusted Advisory Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals What We're Looking For Required Deep understanding on The Life of a Request on the Internet Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure) Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery. Preferred Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns Hands-on experience building cloud-based applications Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts Bonus Points Cloudflare platform certifications or meaningful hands-on deployment experience Exposure to DevOps, security operations, or emerging GenAI trends Relevant industry certifications (cloud, security, networking) Compensation Compensation may be adjusted depending on work location. For San Francisco based hires: Estimated annual salary of $231,000-$275,000 OTE, Base + Commissions Los Angeles based hires: Estimated annual salary of $221,000 - $267,000 OTE, Base + Commissions. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at