Senior Customer Service Representative

the opportunity to use data and insights, influence improvements and build your career within a global organisation. What You'll Do Deliver exceptional service and support across order management, product enquiries and issue resolution. Manage customer orders accurately and efficiently, partnering with internal teams to support timely delivery. Take ownership of complex enquiries, complaints and escalations through to resolution. Build strong relationships with customers and cross-functional partners across Sales, Supply Chain, Logistics, Marketing and Finance. Monitor customer service performance and identify opportunities to improve processes and the customer experience. Analyse customer and operational data, translating trends and risks into practical recommendations. Maintain accurate records of customer interactions, orders and resolutions within internal systems. Share knowledge and best practice, supporting a culture of collaboration and continuous improvement. What You'll Bring Essential Significant experience in customer service, customer operations, order management or a similarly customer-focused environment. Demonstrated ability to manage complex enquiries and resolve issues effectively. Strong analytical skills, with the ability to interpret information and identify meaningful insights. Excellent communication and relationship-building skills. Strong attention to detail and a proactive, solutions-focused approach. Ability to manage competing priorities accurately in a fast-paced environment. Proficiency with Microsoft Excel and customer service or enterprise resource planning systems. Preferred Experience with SAP or a comparable enterprise resource planning platform. Experience using Power BI or another reporting and data visualisation tool. Experience within consumer products, retail, supply chain or a related environment. Exposure to process improvement or continuous improvement initiatives. Why Join Hasbro? Work with talented teams, iconic brands and innovative products that inspire play around the world. Gain exposure to a broad range of commercial and operational functions. Develop your career within a collaborative global organisation. Contribute ideas, influence improvements and make a meaningful impact. Join a culture driven by creativity, curiosity and continuous learning. Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.