Senior GTM Enablement Specialist ll

About The Role We are looking for a Senior ll GTM Enablement Specialist to join our team in Manila, Philippines. In this role, you will help drive and evolve our end-to-end enablement program, with a primary focus on new hire onboarding, content development, and ongoing education for our Support organization. You will lead in-person facilitation, partner closely with local operations teams, collaborate with enablement peers, and make data-driven recommendations to improve performance and support key business goals. This role is ideal for someone who is both a strong facilitator and a thoughtful program builder. You thrive in fast-paced environments, understand the nuances of SaaS support, and know how to translate performance metrics into targeted enablement strategies. Responsibilities Lead New Hire Onboarding (Manila, Philippines) • Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires • Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific • Maintain and continuously iterate onboarding documentation, checklists, and training resources • Design onboarding certification processes and track ramp milestones to measure readiness and success Ongoing Enablement facilitation designed • Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes • Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices • Create feedback loops and reporting mechanisms to ensure program effectiveness Build Scalable Programs • Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, and certification tracks • Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale • Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals Measure and Iterate • Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments) • Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes • Champion a culture of learning and continuous improvement within the support organization Qualifications 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs SaaS industry experience required Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists Strategic thinker with a track record of building programs that are data-informed and results-oriented Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards) Excellent cross-functional collaboration and stakeholder management skills Bonus: Familiarity with salesforce.com , Apollo.io , Maestro, Intercom systems We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action , giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!