Senior Key Account Manager

We are looking for a Senior Key Account Manager based in Almaty, Kazakhstan As our new Senior Key Account Manager, you’ll be the strategic architect of growth for Kazakhstan's most iconic enterprise brands. You are not just managing accounts; you are raising the bar on operational excellence and commercial quality Woltwide . This role requires a data-savvy mindset to uncover performance drivers and a creative approach to leveraging complex relationships that unlock unconventional value for both Wolt and our Partners. What you’ll be doing As a Senior Key Account Manager, you’ll be the primary point of contact for Kazakhstan’s largest enterprise accounts. You’ll work across multiple layers of each organisation – from central decision-makers to regional managers and local venues – with a focus on long-term growth and operational excellence. You’ll plan and execute advanced promotional campaigns, lead commercial negotiations, and use data to optimize every aspect of partner performance. In addition to managing your portfolio, you’ll collaborate with internal teams to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps. You will think 'outside the box' to identify and execute unconventional opportunities that drive sustainable impact, even when they fall outside standard playbooks . Day-to-day in this role you’ll: Own the most commercially significant portfolio of restaurant enterprise (Tier1) accounts Design and execute multi-quarter growth roadmaps for your portfolio, moving beyond reactive fixes to achieve long-term strategic scaling Lead commercial negotiations in collaboration with senior internal and external stakeholders Orchestrate complex, multi-solution plans where the full suite of Wolt products (Wolt+, Ads, Drive, Storefront) works in synergy to achieve specific partner KPIs Deep dive into complex data sets to uncover hidden patterns, root causes, and growth opportunities that inform every proposal and experiment Collaborate cross-functionally with teams like Marketing, Operations, Analytics, and Product to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps Work with colleagues across other countries and HQ teams to ensure a unified approach and execution for accounts that are present in multiple markets Tailor your approach to different organisational layers, from headquarters to local venues Our humble expectations We’re looking for someone who combines commercial sharpness and strong interpersonal skills – and who’s motivated by solving complex challenges. Experience - You likely have 5+ years in account management, customer success, or commercial roles with enterprise exposure Commercial Sharpness - Strong understanding of P&L drivers and unit economics, with a proven ability to lead high-stakes negotiations that result in win-win growth Analytical Rigor - A data-savvy mindset with the ability to translate complex data challenges into clear, actionable business insights for senior-level stakeholders AI experience - You are not afraid of incorporating AI tools into your day-to-day work and more complex analysis to both optimise your workload and gain unique insights Interpersonal and presentation skills - You excel at presenting with clarity and confidence, and you build trusted, long-lasting relationships with senior stakeholders Ownership mindset & Persistence - You take full responsibility for your portfolio, push projects forward without being asked, and proactively solve problems when roadblocks appear. You don’t give up easily and can follow through with multi-month solutions Languages - You’re fluent in Kazakh, English (C1-level), and Russian Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people What we offer 🌍 Independent work in a dynamic, international team 🩺 Medical Insurance and strengthened sick leaves 🚀 Career growth 💙 Employee Assistance Program - therapy and wellbeing % Discount on your Wolt orders 🧑‍🎓 Wolt-wide training programs 🎉 Team budgets 🍊 Fruits and drinks at the office Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis (but better sooner than later). If this sounds like an opportunity you want to pursue, apply today! 💙 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.