Senior Manager, Account Management

What You Will Do Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization Plan and lead key projects related to merchant acquisition and regional expansion initiatives Analyze market trends and competitive dynamics to generate actionable insights Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel Prepare, manage, and present project and performance reports to support leadership decision‑making Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution Collect, structure, and analyze large datasets to support strategic and operational decision‑making Manage and lead team members while aligning priorities across a complex stakeholder landscape Basic Qualifications Fluent‑level proficiency in Japanese 10+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales 3+ years of people management experience, including leading senior or experienced team members Strong logical thinking and problem‑solving skills with a structured, data‑driven approach High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities Proven ability to extract insights from data and translate them into practical business strategies Preferred Qualifications Business‑level proficiency in English and/or Korean Experience working in startup or high‑growth environments Strong sense of ownership with the ability to manage multiple priorities simultaneously Ability to thrive in fast‑paced, evolving organizations with changing business needs Experience working with large sales organizations and senior executive stakeholders Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Working Conditions Employment Type : Full time employee Probationary Period: 3 Months Other details will be provided separately Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. Details will be provided separately after receiving your application by email and/or during the job interview. Equal Opportunities Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ Privacy Notice​ Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.