Senior Operations Manager, 3PL Partnership

About the role: As Senior Operations Manager, you’ll take full ownership of our site and partner closely with our 3PL provider to run a first-class operation. This isn't just about managing processes - it’s about people. You’ll be the driving force behind a vibrant, high-performing site culture, boosting team engagement while navigating a fast-paced environment. Your ultimate goal? Rallying the team to deliver an efficient, safe, and financially sharp operation. What you’ll do: Shape the Site: Oversee our entire Production facility - including the warehouse and planning functions - with strategic oversight of our 3PL partner managing agency and hourly workforces. Cultivate Excellence: Champion a culture of continuous improvement across safety, quality, and cost efficiency within an agile, rapidly scaling operational environment. Align & Influence: Hold our 3PL partner to account against clear performance standards, and drive through operational improvements even where that means resetting an unproductive dynamic. Own the Numbers: Drive site performance through critical metrics such as efficiency and error-reduction. Connect Globally: Collaborate with your peers to establish standardisation, share best practices, and build seamless operational consistency. Build the Future: Actively mentor, coach, and develop the team to build a strong talent pipeline and foster clear career progression. Own the Budget: Maintain full financial oversight of site expenditure, including invoice authorisation, with rigorous attention to detail and sharp numerical skills. What you’ll bring Operations Expertise: Experience managing operations or production within FMCG or a comparable high-volume environment, with a modern, practical approach to lean and continuous improvement, and comfortable applying data and AI tools to solve problems quickly rather than relying on formal improvement programmes. 3PL & Vendor Management: Proven experience managing a third-party logistics partner or comparable outsourced operation, holding them to clear performance standards and commercial accountability. Data-Driven Performance: Track record of using data to diagnose problems and design process improvements, not simply reporting against existing KPIs. Safety First Mindset: A foundational knowledge of health and safety regulations. Collaborative Leadership: A team-first mentality with a focus on cross-functional collaboration. Adaptability: The ability to thrive and remain agile in a fast-paced, evolving workplace. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you. What we offer 70% off HelloFresh + free shipping Company Pension (matched 1:1 contributions up to 5%) Health insurance Annual Gym membership or Wellness benefit Membership to global leading mindfulness App - Headspace Free lunch on Thursdays for office team day (DUBLIN OFFICE ONLY, NOT DC) Work from home allowance of up to €300 For every year you are part of the team, you will earn one extra day off to celebrate your anniversary (up to 3 additional days) If this sounds like a tasty opportunity, we’d be excited to hear from you.