Senior Product Manager, Experience Control

We are looking for: 5+ years of Product Management experience delivering complex software products in Agile environments. Demonstrated success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions. Experience partnering closely with engineering teams to deliver platform, integration, or infrastructure-adjacent products within modern distributed architectures. Experience supporting mission-critical workflows where reliability, scalability, performance, and resiliency are essential. Familiarity with event-driven architectures, distributed systems, operational telemetry, observability, and data-driven product decision making. Ability to quickly understand and navigate complex ecosystems spanning modern platforms, legacy systems, integrations, and operational processes. Strong analytical and problem-solving skills with the ability to define ambiguous problems, synthesize data, and deliver measurable outcomes. Proven ability to balance customer needs, business objectives, and technical constraints while driving product strategy and execution. Excellent communication and stakeholder management skills, with the ability to influence and align technical and non-technical stakeholders across organizational boundaries. Systems thinker with a platform-oriented mindset who can connect business processes, technical systems, operational workflows, and customer experiences to build scalable solutions. Curious, data-driven, and comfortable operating in complex environments, with a strong bias toward continuous improvement, experimentation, and measurable outcomes. Bachelor's degree or equivalent practical experience. Preferred Qualifications Background building platform products that enable external partners through APIs, SDKs, integrations, or developer ecosystems. Track record of modernizing legacy operational systems while balancing migration risk, business continuity, and long-term platform evolution. Familiarity with software-plus-hardware ecosystems, including mobile applications, hardware integrations, edge devices, or operational technology environments. Understanding of service reliability, operational readiness, performance objectives, and incident management practices. Proven ability to design configurable platform capabilities that support regional variation while maintaining a scalable core product. Exposure to complex global organizations and products serving multiple international markets. Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, logistics, or other operationally intensive industries. At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box " in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. Pay Scale: $133,650 - $154,000 Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment. *Employer does not offer work visa sponsorship for this position. What’s in it for You? Extraordinary People – we’re not kidding! Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Development and Learning – Opportunities for learning and leveling up through training and education reimbursement. Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace. Curious about the typical interview process for this position? Here's what to expect: 20-30 min virtual recruiter interview 45-min virtual hiring manager interview 45-min Onsite/Virtual Product team interview 45-min Onsite/Virtual Engineering team interview 30min Virtual Executive Interview *This schedule may be subject to change. More about AXS AXS , a subsidiary of AEG , sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: https://solutions.axs.com/careers/ More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedic