Senior Program Manager, Customer Delivery

the opportunity to make a significant impact on the trajectory of IonQ and the quantum computing industry at large, we'd love to hear from you Responsibilities : Clarify Commitments : Know every deal's delivery and reporting obligations: who owes what, to whom, and by when. Turn contracts and the between-the-lines expectations into a clear, shared picture of what "delivered" means for each customer. Address new needs and ambiguities as they arise, balancing margin, timeline, customer happiness, and roadmap alignment. Build the Backbone : Stand up and maintain the operating model for delivery for large-scale deals that that satisfy customers and internal stakeholders on a predictable cadence: templates and runbooks that can be tailored per-customer, a visible schedule and set of reporting artifacts that communicate progress to both customer and internal stakeholders, clear interfaces with deal review to catch deals with engineering or reporting impact before we commit to them. Align and De-Risk : Partner across Engineering, Operations, Manufacturing, Field Engineering, Finance, and GTM to keep commitments realistic and surface risk early. Run cross-functional reviews that clarify plans, deliverables, and escalate hard tradeoffs before they become missed dates or deferred revenue. Deliver Excellence : Coordinate and drive various sub-programs to achieve aligned, on-time delivery, bring-up, and reporting. Drive towards consistency and repeatability while acknowledging and supporting the unique needs and requirements of each customer. Maintain an extremely high bar for customer experience and communication throughout. Build and Lead : Hire, grow, and lead a small team of program managers who can scale this system over time. Set the bar, define the playbook, and scale the function in step with our customers and our product portfolio, without letting it grow heavier than the job requires. Requirements: Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent real-world experience 12+ years of experience in technical program management, delivery leadership, or equivalent roles, in hardware, deep-tech, or otherwise complex systems environments A track record of leading cross-functional delivery of complex, multi-team programs for external customers, including ones with formal reporting and governance requirements Experience building and leading a program management team Enough technical fluency to pull status directly from engineering, facilities, and other technical teams and turn it into reporting that customers and executives trust World-class written and verbal communication skills, with a demonstrated ability to articulate complex topics to technical and non-technical audiences A demonstrated ability to act as a self-starting, high-accountability leader in ambiguous and challenging environments, driving impact through persistence and adaptability Preferred Qualifications: Preferred, but not required if you have a willingness and proven ability to learn quickly Experience delivering physical hardware or complex scientific instruments to customers, including the handoff from manufacturing to field deployment and bring-up Experience standing up or scaling a program-management or delivery function from scratch Familiarity with Quantum Computing, Quantum Information Science, or deep-tech R&D. Experience in Private Cloud Deployment, Scientific Computing, or High Performance Computing — their tools, users, business models, and operational challenges Direct experience with government contracting and milestone-based technical reporting for scientific or research missions (DARPA, DOE, NSF, or similar) The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. If this role has a commission structure, the compensation range below just reflects the base compensation range. Wage Transparency: $174,520 — $250,253 USD Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Perso