Senior Salesforce Administrator I

What You'll Do Location: 4 days per week (Tuesday-Friday) - Can sit in any of the following locations: Boston, NYC, Sterling VA, Scottsdale, Seattle Reports to: Senior Manager, Salesforce Administrator Direct Reports: None Business Support & End-User Assistance : Provide day-to-day Salesforce Sales Cloud and Revenue Cloud support, including troubleshooting issues, answering user questions, and resolving support tickets with a focus on root-cause fixes. User Provisioning & Access Management : Manage new user setup, deactivation, and updates to profiles, permission sets, and permission set groups in line with Salesforce best practices. Data Management & Dataloads : Perform data imports, updates, and cleanup activities using tools like Data Loader and Inspector, ensuring accuracy, integrity, and compliance with business rules. Deploy & Maintain : Manage deployments and refreshes between environments using DevOps tools (e.g., Gearset, Copado) with repeatable, high-quality practices. Administer & Troubleshoot Salesforce Revenue Cloud : Configure, maintain, and improve Revenue Cloud functionality, including Bundles, Configuration Attributes, Product & Price Rules, and Advanced Approvals. Sales Cloud & O2C Expertise : Own and optimize end-to-end Opportunity-to-Cash processes across opportunity, quote, order, contract, and billing stages. Troubleshoot & Resolve Technical Issues : Diagnose and resolve quoting, configuration, and QCP (Quote Calculator Plugin) logic issues. Workflow Alignment : Ensure Revenue Cloud configurations align with downstream processes such as order management, subscription lifecycle, amendments, and renewals. Cross-Functional Collaboration : Partner with Sales Ops, Finance, Product, and Engineering teams to gather requirements, develop solutions, and implement improvements. Documentation & Training : Maintain clear system documentation, user guides, and training materials to drive user adoption and knowledge sharing. Continuous Improvement : Proactively identify process bottlenecks and propose enhancements that drive scalability, efficiency, and business value.\ What You Bring Experience : 4+ years of Salesforce administration experience, including 1+ years hands-on Revenue Cloud administration. Deep understanding of Revenue Cloud architecture (Advanced Approvals, Bundles, Rules, QCP). Familiarity with Salesforce Billing and revenue operations processes (highly desirable). Experience with sandbox management, deployments, and CI/CD tools (Gearset, Copado). Skills & Tools : Strong foundation in Salesforce Sales Cloud (custom objects, flows, validation rules, profiles/permission sets). Proficiency with SOQL, Excel/Google Sheets, and Data Loading tools. Experience with Document Generation (preferably Conga Composer). Comfortable with transactional data between Salesforce and external billing/ERP systems. Certifications (preferred/plus): Salesforce Certified Sales Cloud Consultant (strongly preferred). Salesforce Certified Revenue Cloud Specialist (strongly preferred). Salesforce Administrator and/or Advanced Admin. Salesforce Billing Specialist Superbadges. Conga Composer certification (plus). Mindset & Traits : Collaborative communicator across technical and business teams. Proactive and detail-oriented with a bias toward action. Analytical, curious, and eager to optimize processes. Thrives under pressure and adapts to changing priorities. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the e