Senior Scrum Master – Digital Route Planning Services

Senior Scrum Master – Digital Route Planning Services We are looking for a senior Scrum Master to strengthen agile delivery within a cross-functional team developing user-centric digital services for route planning, driver evaluation, coaching, and performance insights. The consultant will take hands-on responsibility for team facilitation, agile coaching, impediment removal, dependency management, and continuous improvement. The role requires someone who can establish structure and transparency while maintaining delivery momentum in a complex and evolving product environment. You will work closely with product owners, software developers, UX designers, data specialists, and business stakeholders. This is an active delivery role rather than a purely administrative Scrum Master position. Experience from connected vehicles, telematics, mobility services, driver behaviour analysis, or digital coaching is beneficial but not mandatory. Expected outcomes The consultant is expected to: - Establish an effective and sustainable Scrum cadence - Improve clarity around priorities, capacity, dependencies, risks, and delivery progress - Strengthen collaboration between product, engineering, UX, data, and business stakeholders - Increase delivery predictability without compromising quality or team wellbeing - Help the team identify and remove recurring impediments - Improve backlog readiness and alignment between product objectives and technical execution - Develop the team’s ability to take ownership and continuously improve its ways of working Responsibilities - Facilitate sprint planning, daily Scrum, sprint reviews, retrospectives, and backlog refinement - Coach the team, product owner, and relevant stakeholders in Scrum and agile product development - Identify and remove impediments affecting delivery, collaboration, or team effectiveness - Manage and communicate cross-team dependencies, delivery risks, and escalation needs - Support the product owner in maintaining a clear, prioritised, and actionable backlog - Facilitate alignment between business objectives, user needs, and technical implementation - Create transparency through relevant delivery metrics, forecasts, and team capacity information - Drive measurable continuous-improvement initiatives based on team feedback and delivery data - Support effective collaboration across product management, engineering, UX, analytics, and business - Challenge ineffective processes constructively and adapt ways of working to the team’s context - Maintain delivery structures and documentation in Jira and Confluence - Promote psychological safety, shared ownership, and sustainable team performance Mandatory requirements The consultant must have: - A bachelor’s or master’s degree in engineering, computer science, information technology, business, or a related field - At least five years of experience as a Scrum Master in software or digital product development - Recent hands-on experience supporting a cross-functional product team - Strong practical knowledge of Scrum, agile coaching, facilitation, and continuous improvement - Demonstrated experience improving delivery predictability, flow, quality, or team effectiveness - Experience identifying and resolving impediments, risks, and cross-team dependencies - Experience coaching product owners, team members, and stakeholders - Strong stakeholder-management skills across technical and business domains - Hands-on experience using Jira and Confluence for backlog management, planning, delivery tracking, and team documentation - Professional working proficiency in English Meriting experience It is beneficial if the consultant has experience in one or more of the following areas: - Route-planning or navigation services - Connected vehicles or telematics - Driver behaviour analysis or digital coaching - Data-driven digital products - Mobility or transport services - UX, product discovery, and customer-centric development - Scaled or multi-team agile environments - Distributed or hybrid teams Personal capabilities The successful consultant: - Acts as a servant leader rather than a process administrator - Creates structure without introducing unnecessary bureaucracy - Combines a delivery focus with concern for quality and team sustainability - Is proactive, pragmatic, and comfortable operating under ambiguity - Facilitates difficult discussions and constructively challenges established behaviours - Communicates clearly with technical and non-technical stakeholders - Builds trust, psychological safety, and shared accountability - Adapts methods to the context instead of applying Scrum mechanically