Senior Staff Cloud Security Engineer – Financial Services - Office of the CISO

Key Responsibilities: Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.  Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.  Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts  Respond to prospect and customer questions related to security.  Conduct security calls with customers   Respond to security questionnaires  Present and evangelize on AI and cloud adoption & assurance.  Contribute to the overall messaging and positioning of the Security Office  Coordinate and manage end-to-end customer cloud security experience.  Active participation in Security Industry forums, communities, and standards organizations  Participation in discussions & presentations with Partners and Customers  Investigate and understand cloud and AI threats.  Escalation point for Security Incidents & investigations  Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated  Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).  Lead cross-functional teams to accomplish your goals.  Contribute to contract negotiations related to security terms.  Requirements:   Minimum 12 years experience in IT & 5 years in Cloud Security Candidate must be eligible to obtain and hold a reliability status in Canada.  Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.  Expertise in Financial Services security and regulations desired.  Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills)  Experience with Cloud Operations (either as a customer or provider) is required.  Expertise in enterprise cyber defense techniques   Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent  A general understanding of ITIL and ITSM.  Understanding of the sales life cycle.  Expertise in Threat analysis and enterprise cyber defense techniques  Deep understanding of Security Operations.  Ability to articulate complex issues to executives and customers.  Strong interpersonal skills.  Self-motivated and driven; ability to perform and excel with little supervision.  Able to serve as an authoritative source on security.  Excellent collaborator and teammate; Fluent in English. French speaking a plus.  #SecurityJobs   It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.   Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.   Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.