Senior Staff Service Reliability and Operational Intelligence Engineer

Requirements: 12+ years of production engineering, site reliability engineering, platform engineering, or cloud operations experience, including recent hands-on reliability work. Recent experience designing and operating large-scale, fault-tolerant production systems on AWS or GCP. Deep understanding of distributed systems, cloud infrastructure, Kubernetes, networking, CI/CD, and production failure modes. Demonstrated ownership of observability architecture, including instrumentation of production systems and governance of metrics, logs, traces, SLIs, SLOs, and error budgets. Proven experience establishing reliability and operational-readiness standards for business-critical services. Hands-on experience designing and executing failure experiments, disaster-recovery exercises, and validated service failovers. Experience personally commanding SEV1 or SEV2 incidents, coordinating technical and executive communications, and driving root causes through to systemic remediation. Demonstrated ownership of measurable reliability outcomes such as availability, latency, MTTR, change-failure rate, alert quality, and error-budget adherence. Experience with capacity forecasting, performance testing, scaling strategies, and cloud and Kubernetes resource management. Strong software engineering and automation skills using languages such as Python or Go, infrastructure as code, and modern delivery toolchains. Evidence of multi-team technical leadership through architecture reviews, standards, coaching, and mechanisms adopted beyond a single service or team. Ability to influence cross-functional stakeholders and deliver complex initiatives without relying on direct management authority. Preferred Qualifications: Experience prioritizing operational risk using identity, workload, dependency, and exposure-path context to focus remediation on issues with material customer or business impact. Experience designing AI Ops capabilities for anomaly detection, event correlation, predictive alerting, root-cause analysis, and operational noise reduction. Hands-on experience with autonomous remediation and self-healing workflows using Amazon Bedrock AgentCore or comparable agentic automation frameworks. Experience integrating governed AI agents with operational platforms such as Jira, Confluence, source control, CI/CD, service catalogs, and observability systems. Practical experience with capacity optimization, resource rightsizing, efficiency engineering, telemetry cost management, and FinOps principles. Experience designing and operating load-balancing solutions, health-based failover, global traffic management, and performance optimization for highly available services. Ability to integrate networking, security, resilience, performance, and operability requirements into cohesive platform architecture decisions. Experience with progressive-delivery techniques such as canary deployments, blue-green deployments, automated rollback, and feature-flag governance. Experience establishing sustainable global on-call models and follow-the-sun operational practices. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. If this role has a commission structure, the compensation range below just reflects the base compensation range. Wage Transparency: $187,945 — $269,503 USD Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personne