Senior Technical Customer Experience Specialist

About us: We are a fast-moving tech company. Thanks to our SaaS platform, global brands have become more efficient and have accelerated productivity from their digital marketing campaigns. We are passionate and committed to our mission of removing the mystery of digital marketing and we are looking for someone to join our exciting journey. Bannerflow is a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks. We are changing the game by simplifying complexity and challenging the status quo. As a result, we have the happiest customers in the world! Customer support is a part of the Customer Success team at Bannerflow. We put the customer first in everything we do and we make sure to be fast and proactive in our daily tasks. About the role: Our customers love our support, and for three years in a row, we have had 99% customer satisfaction. To achieve that you need to always be on top and aim higher than others. We’re looking for an extraordinary person who wants to set their footprint in Bannerflow and take ownership of our support. As a Senior Technical Customer Experience Specialist, you will work very closely with our customers. You will be a central person in our organization, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets. You will: Give first-class support through Intercom or Google Hangouts Troubleshoot and reproduce technical issues Handle “how to” questions and guide our customers in a pedagogical way Create insightful support articles and keep them up to date Participate in stand-ups with our tech team and help out with prioritizing tickets Take ownership of ongoing tasks and follow through until they are solved Who you are: You are driven by building great relationships and you thrive being in direct contact with our customers on a regular basis You are a great colleague and always happy to help You have a great technical interest You are good at expressing yourself in writing You are structured and organized You are solution-oriented You like to exceed customer expectations You speak and write fluently in English Bonus: You have knowledge of JavaScript, HTML, and CSS Interested? If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next: Help us get to know you by submitting your CV, cover letter, and/or any other information you see fit in order to present who you are. We encourage everyone to apply and female applicants are especially welcome, as we strive for gender diversity! We’re super excited about receiving your application and hope to talk soon. Candidates must be eligible to work in Sweden full time without restriction. Apply by sending in your CV.