Senior User Researcher, Consumer (m/f/d)

Qualifications: Extensive experience planning, conducting, and synthesizing qualitative and quantitative user research throughout the product development lifecycle.  Strong understanding of mixed-method research approaches and the ability to select the right methodology for different product and business questions.  Demonstrated ability to apply a design strategy mindset, connecting customer insights with business goals to influence product vision, service design, and long-term direction.  Experience collaborating closely with Product Analytics, Data Science, or Business Intelligence teams to combine qualitative and quantitative evidence into meaningful customer insights..  Strong understanding of data and analytics, experimentation, customer metrics, and research triangulation to support strategic product decisions.  Excellent synthesis and storytelling skills, with the ability to communicate complex research findings clearly and persuasively to diverse stakeholders.  Strong facilitation, stakeholder management, and influencing skills, with the ability to align cross-functional teams around customer evidence.  Experience designing and facilitating workshops that support discovery, prioritisation, and strategic decision making.  Strategic, analytical, and problem-solving skills with the ability to identify opportunities beyond individual customer problems.  Familiarity with agile product development and experience working in iterative, fast-paced environments.  Experience working with experimentation frameworks such as A/B testing and product analytics.  Experience with AI-enabled research and research automation and shaping AI enabled research practices.  Experience using research and data management tools such as Condens, TheyDo, Lyssna, Qualtrics, PowerBI, New Relic, or similar platforms.    Nice to haves: We would be especially excited if you have any of the following (but we’re also excited if you come learn with us):  Experience building a research capability across multidisciplinary teams.  Experience establishing research operations, repositories, or insight management practices.  Experience shaping product strategy or design strategy through customer research and evidence synthesis.  Experience partnering with multiple designers and stakeholders to achieve goals across complex product ecosystems.  Experience with financial services or fintech products.  Familiarity with product frameworks and development technologies.  Experience with B2C, and/or B2B2C products.  Familiarity with accessibility standards and guidelines (e.g., WCAG) and their application in design.  If you don’t check all these boxes but still feel you'd be a good fit for the role, we encourage you to apply.   Everyone’s story matters. Come shape your story with us at Riverty. But where does that take you?   To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don’t have to worry about it.   And there’s more.  We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.       Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here . You can contact the company’s Data Protection Officer at the above-mentioned postal address.  Further information on data protection and your rights can be found here .   Recruiting-Platform .