Senior UX Researcher

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” The Role Overview The Sr. UX Researcher will be a core member of the Taiwan UX leadership team, responsible for managing the research required to conceive and deliver a best-in-class customer experience. S/he will be expected to plan innovative research programs and employ the latest research methodologies to analyze customer behavior to derive actionable insights for product innovation. What you'll do • Develop and own the overall qualitative & quantitative research strategy and roadmap. • Employ the latest research methodologies to improve research quality and reliability. • Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments). Essential Qualifications • Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model; background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, etc. or experience/skill set that will match the qualification. • Closely partner with the Design and Product owners to develop strategy and rationale for features. • Collaborate with diverse teams in a dynamic, rapid growth environment. Preferred Qualifications • Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively. • Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus. • Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience. • Excellent written and verbal communication skills in English. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interviews – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.