Service Desk Coordinator

We are seeking a customer-focused Service Desk Analyst to join a 24/7 Enterprise Technology Services (ETS) team. This role serves as the first point of contact for IT support, assisting employees by resolving technical issues, answering IT-related questions, and processing service requests. The ideal candidate has strong troubleshooting skills, excellent customer service experience, and the ability to thrive in a fast-paced, high-volume support environment.