Service Manager (EAM & IFS Cloud)

About Justera Group Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden. About the Role: We are looking for an experienced Senior Service Manager with strong expertise in Enterprise Asset Management (EAM) and IFS Cloud to take ownership of a critical IT service portfolio. In this role, you will be responsible for ensuring stable service delivery, driving continuous improvements, managing service governance, and aligning business requirements with IT operations. You will act as a key link between business stakeholders, technical teams, and external suppliers, taking responsibility for the full service lifecycle – from service development and transition to daily operations and continuous optimization. Key Responsibilities: Service Lifecycle Management Ensure service documentation is accurate, complete, and up to date. Manage the lifecycle of hardware, software, licenses, warranties, and configuration items (CIs). Maintain accurate service relationships and configuration data within the CMDB. Identify opportunities for automation, optimization, and service improvements. Support budgeting, forecasting, and financial follow-up. Service Delivery & Operations Ensure effective management of incidents, problems, changes, and service requests in accordance with agreed SLAs. Coordinate operational teams to secure stable and efficient service delivery. Manage releases, updates, patches, and change processes, including participation in CAB meetings. Drive continuous service improvement and operational excellence. Service Development & Governance Work closely with business stakeholders to understand requirements and translate business needs into IT service demands. Support service development initiatives and ensure compliance with service management processes and governance frameworks. Lead service transition activities and ensure smooth handovers from projects to operations. Monitor industry trends, technologies, and best practices relevant to the service portfolio. Stakeholder & Customer Management Build and maintain strong relationships with business stakeholders and end users. Lead service review meetings and operational governance forums. Report on service performance, risks, challenges, and improvement initiatives. Ensure continuous improvement of user documentation, knowledge articles, and self-service capabilities. Supplier & Contract Management Manage external IT suppliers and service providers. Monitor supplier performance, service quality, contractual commitments, and costs. Drive supplier governance and continuous improvement initiatives. Ensure compliance with procurement processes and supplier management guidelines. Requirements: 4–6+ years of experience as a Service Manager or in a similar service ownership role. Strong hands-on experience with Enterprise Asset Management (EAM) solutions. Proven experience working with IFS Cloud . Experience managing IT service operations, service transitions, and continuous improvement initiatives. Experience in supplier management, contract governance, and vendor coordination. Ability to take ownership, lead initiatives, and independently drive assignments from start to finish. Strong understanding of IT Service Management frameworks, processes, and governance. Technical & Methodological Skills ITIL and IT Service Management principles. Incident Management. Problem Management. Change Management. Service Request Management. CMDB and IT Asset Management. Understanding of Agile ways of working. Strong technical understanding and the ability to bridge business requirements and IT delivery. Languages Fluent in Swedish. Full professional proficiency in English. What We Offer: A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects Competitive compensation and comprehensive benefits package A supportive culture that fosters continuous learning, growth, and professional development Flexible hybrid working model for an optimal work-life balance 25 days of annual leave to recharge and relax An annual wellness allowance of 3,500 SEK to support your health and wellbeing