Service Operations Specialist

For our client WirelessCar, we are looking for Service Operation Specialist. We are looking for an experienced Service Operations Specialist to join one of their Service Reliability Engineering (SRE) teams, supporting one of WirelessCar’s largest connected vehicle customer deliveries. The team has a strong operational focus, handling incoming support tickets and operational events in a complex 24x7 environment. Much of your day-to-day work will be driven by incoming support tickets. You will investigate service issues using logs and observability data, work with DevOps teams to understand technical findings, and drive cases toward a clear outcome. This also means communicating directly with the customer – discussing ongoing issues, explaining findings and decisions, managing expectations, and sometimes explaining why a case will not be investigated further. The role requires both technical understanding and strong operational judgment. Some cases are straightforward, while others require you to navigate unclear information, coordinate across teams, challenge assumptions, or handle difficult customer conversations. You will also take part in handling major incidents when they occur. We are looking for someone who is comfortable taking ownership of operational issues from investigation through communication and closure. You are structured and analytical, communicate confidently with both technical teams and customers, and are comfortable making and explaining decisions. We believe you have: • Experience working with business-critical 24x7 services • Experience troubleshooting applications or services in an operational environment • Strong customer communication and stakeholder management skills • Experience with Incident Management and Problem Management processes • Good technical understanding of modern software and cloud-based services • Ability to make sound judgments and communicate decisions in complex situations • Fluent English, spoken and written Meritorious • Experience from SRE, Service Operations, technical support, or similar roles • Experience working with cloud environments and observability • Experience facilitating Root Cause Analysis or post-incident reviews • Experience working with complex customer deliveries An on-call rotation is included approximately every 6 weeks. Please note! We offer continuously. That means that we sometimes remove the assignments before deadline. If you are interested we recommend that you apply immediately. PayExpress: We now offer a fast and smooth payment solution, so you don't have to wait through long payment periods. With us, you will receive your payment within 3-5 days after your timesheet has been approved. This benefit is included as standard in almost all our contracts with no extra work on your part. Read more on below link.https://knowledge.eworkgroup.com/payexpress-get-paid-within-days-not-months