Service Operations Specialist

For our client WirelessCar we are looking for a Service Operations Specialist We're looking for a Service Operations Specialist to help ensure the stability, reliability, and continuous improvement of our customer solutions. This is a role for someone who enjoys making a difference when stakes are high. You will coordinate major incidents (in the role Incident Commander), drive root cause analysis and problem management together with the DevOps teams, improve operational processes, and help teams deliver reliable services to our customers. You'll work closely with DevOps teams, Leads, Delivery/ Engineering Managers and customer-facing stakeholders in a fast-paced environment where collaboration, communication, and operational excellence are key. What you'll do As a Service Operations Specialist, you will: • Lead major incidents as Incident Commander and act as the primary operational point of contact. • Coordinate cross-functional teams during incidents to restore services quickly and effectively. • Drive Root Cause Analysis (RCA) and Problem Management to prevent recurring issues. • Ensure operational processes are followed and continuously improved. • Coordinate operational priorities together with engineering teams and stakeholders. • Identify, manage, and escalate operational risks, dependencies, and impediments. • Drive operational improvement initiatives, including implementation of new tools and ways of working. • Support operational planning and help optimize service quality and operational performance. • Build strong relationships with internal and external stakeholders through clear communication and collaboration. • Contribute hands-on to operational activities when needed. Who you are You enjoy solving operational challenges and bringing people together around a common goal. You remain calm under pressure, communicate clearly, and naturally create alignment across teams. You are comfortable leading without formal authority and enjoy improving both processes and collaboration. We'd love to see that you have • 3+ years of experience in IT operations, service operations, technical support, or a similar operational environment. • Experience coordinating operational activities across multiple teams. • Proven experience managing high-impact incidents involving multiple teams and stakeholders. • Experience with Incident Management, Root Cause Analysis, and Problem Management. • Strong communication and stakeholder management skills. • Ability to prioritize work and manage competing operational demands. • Experience working in cross-functional Agile or DevOps organizations. • ITIL knowledge or practical experience is considered an advantage. • Hands-on experience from technical support or IT operations is highly valued. • Ability to balance strategic thinking with operational execution. What success looks like In this role, you will help us: • Restore services quickly during critical incidents. • Reduce recurring operational issues through effective problem management. • Improve operational efficiency and service quality. • Strengthen collaboration across DevOps teams from different parts of the company and customers. • Create sustainable operational ways of working that scale with our business. Why join us? You'll become part of a collaborative international organization where operational excellence is critical to delivering connected services used by millions of vehicles worldwide. This role offers the opportunity to influence how we operate, improve service reliability, and make a measurable impact on both customer experience and engineering effectiveness. Please note: Profiles will be reviewed starting from week 32.