ServiceNow Engineer

Role: ServiceNow Engineer Job Ref Id: JD-1335 Competence level: Senior Start date: 2026-12-01 End date: 2027-05-31 Extension option: Yes Scope: 100% Location: Stockholm Remote work: 20% remote Language: English Application deadline: 2026-11-15 Number of consultants: 1 Security clearance: No About the assignment We are looking for a Technical ServiceNow Engineer to work on our team. Responsibilities Design and implement end-to-end Hardware Asset Management processes for POS/checkout hardware, covering deployment, replacement, repair, return, reuse and retirement. Configure and evolve ServiceNow HAM structures, asset data, lifecycle states, integrations and automation, ensuring high data quality and minimal manual administration. Coordinate across CCP, Hardware teams, ServiceNow teams, Sales Markets and partners, documenting processes, establishing governance/KPIs and driving implementation. Requirements Mandatory Strong hands-on experience with Hardware Asset Management (HAM) and hardware lifecycle management. Advanced experience with ServiceNow Hardware Asset Management, including asset structures, lifecycle processes, data quality, integrations and automation. Experience designing scalable HAM processes and governance in complex environments, preferably involving POS, retail hardware, logistics, repair/RMA and field services. Senior/Expert Technical Engineer with proven experience establishing or transforming Hardware Asset Management capabilities in large organizations. Able to independently design and drive implementation end-to-end, from technical solution and integrations through processes, governance and operational handover. Strong stakeholder leadership across multiple teams, markets and partners, while remaining hands-on and ensuring sustainable documentation and knowledge transfer.