SE_Service Designer_Senior Expert

Senior Service Designer – Digital Services Volvo Group Design – Experience Design for Volvo Construction Equipment Within Volvo Group Design, we work closely with Volvo Construction Equipment (Volvo CE) to shape the experiences, products, and digital services that enable productivity, uptime, and long-term customer value. We are looking for an experienced Service Designer with a strong hands-on design background to join our Experience Design team, working primarily towards Volvo CE and its Fleet Productivity services. This is a design role at its core. You should bring strong experience in customer journeys, and service design, combined with the ability to understand business, operations, and complex service ecosystems. A design portfolio is mandatory. Applications with only a CV and no portfolio will not be considered. About the Role You will work closely with UX designers, Service Owners, product teams, digital teams, aftermarket, dealers, and commercial stakeholders across Volvo CE. You will lead service design initiatives from understanding customer needs and identifying opportunities to shaping concepts, aligning stakeholders, and supporting implementation. You are comfortable working in ambiguity, creating structure, and translating complex challenges into clear experience direction and actionable improvements. What You Will Do Lead service design initiatives across complex digital services. Map and improve end-to-end customer and user journeys. Translate research and insights into concepts, priorities, and service improvements. Create service blueprints connecting customer experiences with processes, systems, and business capabilities. Partner closely with UX, Service Owners, product, technology, and business teams. Facilitate workshops and stakeholder alignment. Connect design improvements to outcomes such as productivity, uptime, adoption, customer value, and revenue. Drive initiatives independently and ensure design work leads to action. Who You Are You are first and foremost an experienced designer with a strong human-centered design foundation. You have: 6–10+ years of experience in Service Design, Customer Experience, or related design disciplines. A strong portfolio showing your own design contribution, process, and outcomes. Experience with research, synthesis, journey mapping and service blueprinting. Strong systems thinking and the ability to connect user needs, digital products, business, technology, and operations. Experience navigating complex organizations and aligning multiple stakeholders. The ability to balance customer needs with commercial and operational realities. We are looking for a T-shaped designer: strong in experience design, with service and business design capability layered on top. We are not looking for a traditional Service Owner, Product Owner, or business strategist with limited hands-on design experience. Valuable Experience Experience with B2B, industrial products, SaaS, connected services, IoT, telematics, fleet management, dealer ecosystems, or global digital products is highly valuable. Portfolio Requirement Your portfolio should demonstrate how you think and work as a designer, including your role, research and insights, journeys or service blueprints, concepts or prototypes, collaboration, and resulting impact. Applications without a design portfolio will not move forward in the recruitment process. Why Join Us? You will join an Experience Design team, working at the intersection of design, business, and technology to shape experiences and services. Your work will directly influence how customers manage fleets, improve productivity, optimize uptime, and interact with Volvo across the customer lifecycle.