Specialist II Value Stream Quality

💡 Job Summary We are looking for a highly driven and detail-oriented Quality Specialist II to join our QMM1 team at the Amata Plant (AmaP). In this critical role, you will act as the key contact window for our Plant-to-Plant (P2P) products (ESP/ABS) , managing customer complaints, ensuring strict compliance with QMS standards, driving 8D problem-solving processes, and minimizing failure costs. 🎯 Key Roles & Responsibilities 1. Customer & P2P Complaint Management (90% of Role) Primary Contact Window: Serve as the main interface for both incoming and outgoing Plant-to-Plant (P2P) product complaints. Complaint Evaluation & Resolution: Evaluate customer/field complaints, define robust corrective actions, and track their implementation. 8D Leadership: Lead 8D quality investigations to ensure 8D reports score >20 points (>66.7%) with a 100% on-time lead time (