Sr. Expert Procurement Systems

Application deadline 17th September 2026 Reporting to: Head of Coupa DevOps Job Group: 3 Location: Islamabad Division: Telenor Shared Services Pakistan Department: Procurement System Squad Unit: Finance & Procurement Why should you join Telenor At Telenor Shared Services Pakistan, we give you the opportunity to thrive as a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets. Position Related: We’re looking for a Senior Expert – Coupa Administrator with responsibility for the administration, configuration, development and operation of the Coupa platform , ensuring that the platform is managed in accordance with best practices, business requirements and customer expectations. This position requires a strong understanding of Coupa administration, Functional DevOps ways of working and Agile practices , together with the ability to work effectively with business stakeholders, technical teams and other platform teams. Goals Telenor is using cloud based spend management solution known as “Coupa” covering the sourcing & purchasing services. This is global solution and integrated with other cloud-based ERPs. The role combines Coupa platform administration and Functional DevOps responsibilities , including platform housekeeping and controls, master data administration, user and access administration, functional assessment of changes, configuration and change implementation, incident and service request management, testing, releases and continuous improvement. The role will also identify opportunities for process and configuration improvements and contribute to the stability, efficiency and continuous evolution of the Coupa platform. · Take ownership of the day-to-day administration and operational management of the Coupa platform , ensuring platform stability, data quality and adherence to established standards and controls. · Manage and maintain Coupa users, roles, permissions, groups and access , ensuring appropriate access in line with business requirements and security policies. · Perform master data administration and maintenance across relevant Coupa areas, ensuring data accuracy, completeness and consistency. · Perform regular system housekeeping, platform health checks and administrative control activities , proactively identifying and addressing potential issues. · Analyse and assess DTBs, change requests and proposed configuration changes from a functional and administrative perspective, identifying impacts, dependencies and potential risks. · Recommend and implement process, configuration and platform improvements to enhance Coupa usability, efficiency, stability and overall user experience. · Provide analytics and operational insights to support platform monitoring, issue analysis, decision-making and continuous improvement. · Support the identification, prioritization and resolution of high-severity and complex platform issues , coordinating with relevant stakeholders and technical teams where required. · Ensure appropriate data, configuration and access controls are maintained in · Support the end-to-end operation, configuration, incident management, testing, releases and continuous improvement of the Coupa platform , ensuring stable and reliable delivery of S2P processes in line with business requirements. · Collaborate with business, integration, ERP and technical teams to analyse complex issues, deliver changes and enhancements, drive standardization across Business Units, and ensure adherence to agreed SLAs, governance and best practices. Your Typical day at work