Sr. Manager, Business Analysis(Customer Centric Planning)

What You Will Do Strategic Roadmap & Vision: Formulate and execute the end-to-end data analytics roadmap for customer-centric planning, aligning analytics initiatives with overarching company strategic goals and growth priorities. Team Leadership & Development: Lead, mentor, and scale a high-performing team of data and business analysts. Set clear KPIs, foster professional growth, and establish best practices for data storytelling, advanced analysis, and business reporting. Cross-Functional & Executive Alignment: Act as a trusted advisor to senior business leaders (including Growth Marketing, Operations, and Product). Translate complex data insights into clear, actionable business strategies and drive company-wide adoption. Strategic Root-Cause & Impact Analysis: Oversee holistic, data-driven root-cause analyses on business and customer pain points. Champion data-backed solutions to improve operational efficiency and customer experience. Program & Project Governance: Define metrics, goals, frameworks, and success criteria for large-scale, cross-functional programs. Ensure project portfolios meet strategic timelines and deliver measurable ROI. Analytics Infrastructure & Standards: Guide the design and optimization of executive-level dashboards, analytical frameworks, and data pipelines to ensure scalable and consistent metrics tracking across business units. Essential Qualifications 6+ years of experience in business analysis, data analytics, or business intelligence, with 2+ years of direct people management or substantial matrix management experience (preferably in E-commerce, Marketplace, or Tech). Proven track record of building analytics roadmaps, leading cross-functional strategic initiatives, and directly influencing C-level/senior executive decisions. Hands-on proficiency in SQL and advanced analytics tools, with strong experience designing executive visualization dashboards (e.g., Power BI, Tableau). Demonstrated ability to navigate, manage multiple complex projects simultaneously, and resolve cross-departmental conflicts. Excellent written and verb al English communication skills to effectively articulate insights to non-technical executive audiences. Preferred Qualifications Experience leading analytics in large-scale e-commerce operations, marketplace ecosystems, or rapid-growth tech environments. Strong background in diverse customer experience management, process optimization, and growth marketing analytics.