Staff Production Operations Engineer

Qualifications: Staff-level hands-on engineer equally comfortable with software development, systems engineering, production operations and service architecture. System Architect and full-stack engineer who connects customer experience, application behavior, APIs, data flows, infrastructure and operational controls into resilient designs. Proven ability to define operational standards, quality gates, reusable frameworks and governance practices across teams. Independent technical leader who influences cross-functional partners, mentors engineers and drives adoption of scalable practices. Strong systems-thinking and troubleshooting depth across runtime, cloud, Kubernetes/EKS/UKS, network, observability, release and incident layers. Required Skills: Distributed service architecture and operations, Unix/Linux systems internals, networking, TCP/IP, HTTP/HTTPS, DNS, load balancing and API troubleshooting. AWS service operations, including ALB, Route 53, API Gateway, Lambda, RDS, DynamoDB, ElastiCache and Java/API services. Containers and orchestration, including Docker, Kubernetes, EKS/UKS and Fargate. Automation and software development in Python, Go or Java; source control and configuration management using GitHub/Git, Ansible, Chef or similar. Infrastructure as Code and CI/CD using Terraform, CloudFormation, Jenkins, Spinnaker or comparable tooling. Observability, incident management and collaboration tooling such as Datadog, CloudWatch, Splunk, Grafana, BigPanda, Slack, JIRA and ServiceNow. Strong communication skills with the ability to adjust messaging by audience, translate complex technical issues for cross-functional business partners, and articulate both technical detail and customer/business impact. Data reporting, analytics or operational data platforms such as SQL, MySQL, Oracle, Snowflake or big data systems. AI-assisted development or agentic engineering workflow experience using tools such as Codex, Claude, Cursor or similar. Experience: BS degree or equivalent in Computer Science, Software Engineering or related technical area. 10+ years operating and supporting services in production environments at scale. 5+ years AWS Cloud experience deploying, tuning and operating Java/API services. Hands-on incident management experience, including on-call, incident coordination, stakeholder communications, RCA and corrective-action tracking. Payment processing, commerce, entitlement, wallet, fraud or financial systems experience is a plus. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $199,400 — $299,200 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.