Staff Software Engineer – Customer Management

More customers, less manual work. That's the goal for Customer Management. We expect AI and automation to cut the work of managing customers, users, and access even as we grow. We're looking for a full-time Staff Software Engineer to own this domain. It's a two-hat role, and a great opportunity if you want wider impact while still building as an engineer. The mandate for the domain is yours, and so is the accountability for where it goes and what it delivers. You'll also be an engineer on the team, building it together with your teammates. How you split your week will shift with the work, and we'll tweak it together. The domain you'll own Customer Management covers the control panels where colleagues and customer administrators manage users, automatic rostering and provision, authentication, and how customer support resolves access and account issues. A dedicated engineering team builds it, and demand comes from many directions. The requests are input, not the job. We need someone who digs into the challenges and opportunities behind them, finds the ones nobody has raised, and sometimes fixes things without writing more software. The result should be less company time spent on administration, fewer routine issues needing support, and reliable machinery as customer numbers grow. With AI and automation doing the work where possible. Our challenge for you Make our users more productive, colleagues and customer administrators alike. AI is central to that. Own the roadmap and lead its delivery with the team. Understand what colleagues across the company need, decide what takes priority, and explain the trade-offs. Set the goals and measures, and change course when the results say so. Build hands-on on our serverless platform, built on Node.js (TypeScript) running on AWS. Together with the team, you run what you build, including reliability and security. Lead the engineers and others building the domain, and make it theirs as much as yours. That's how people grow here. What you'll bring to the team You're an excellent software engineer who can take responsibility for a domain, make decisions, and get people working together to make them happen. Experience with, and a strong pull towards, the product side: talking to stakeholders and users, reframing problems, and saying no when needed. You’ve designed, built, and run systems other teams depend on, and can explain the trade-offs you made. You build at the front edge of what AI makes possible, can show where it made you better and where challenges remain, and bring others with you. You've led work without being the boss, including initiatives across teams, people you didn't manage, and made decisions you were accountable for. A plus: you know identity, access, and authentication concepts. What's in it for you We offer you the opportunity to join an exciting, committed EdTech company in a strong growth phase. You'll work in an international environment with motivated, skilled colleagues while contributing to a good cause. We have an entrepreneurial mindset and a flat organization with an open-minded atmosphere. Our values are optimism, drive, cooperation, and quick action. And, not least, to make an impact! Diversity and inclusion at ILT Education At ILT, we believe that diverse perspectives make us better, both as a company and in the impact we create through education. As an international EdTech organization, we actively foster an inclusive environment where people from different backgrounds, experiences, and perspectives feel valued, respected, and empowered to contribute. We are committed to building teams that reflect the diversity of the learners we serve, and we welcome applicants regardless of gender, age, ethnicity, religion, disability, sexual orientation, or background. What matters most to us is your potential, your mindset, and your ability to contribute to our shared mission.