Staff Software Engineer-Salesforce

We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About Technology Data and Intelligence at Okta At Okta, the Technology Data and Intelligence (TDI) team drives internal efficiency through secure, scalable, and innovative systems. TDI partners with teams across the company to build and support the infrastructure, automation, and enterprise applications that keep operations running smoothly. Focused on enabling productivity and aligning technology with business goals, TDI plays a vital role in both day-to-day operations and long-term strategic growth. The Staff Software Engineer Opportunity We are looking for a Staff Software Engineer to join our growing team in TDI and help scale our internal business solutions with a sharp focus on security, reliability, scalability, and intelligent automation. You will be responsible for designing and developing customizations, configurations, integrations, and AI-powered solutions required to meet the company’s strategic business objectives. This role demands strong collaboration with business stakeholders, analysts, architects, and engineers, driving projects from ideation to production. Reporting to the Manager of Customer Experience, TDI, this role provides end-to-end technical services including design, configuration, development, testing, and automation while delivering high-quality, secure, and future-ready solutions. What You’ll Be Doing Design and implement secure, scalable solutions using Apex, Lightning Web Components (LWC), Salesforce Flow, and platform configuration tools. Translate business requirements into technical specifications and solution designs leveraging the Salesforce platform. Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and event-driven patterns. Develop and deploy serverless solutions using Amazon Web Services Lambda and cloud-native services to extend Salesforce capabilities. Build intelligent automation solutions using Python and AI frameworks such as LangChain, LangGraph, and Amazon Bedrock. Design conversational workflows, internal copilots, or AI agents that improve employee productivity and customer support operations. Work collaboratively with cross-functional teams to align solutions with business goals. Provide level-of-effort estimates and feasibility assessments for proposed solutions. Develop Salesforce features across multiple clouds (Sales Cloud, Service Cloud Console, Experience Cloud). Own the full delivery lifecycle from discovery to deployment with proper documentation. Create and execute unit, integration, functional, and automation test cases to ensure solution quality. Support production deployments and perform root-cause analysis of issues. Mentor other engineers to help them grow and improve their skills. Take the role of Delivery Lead for different projects, making sure the team delivers the solution within the committed timelines while also follows defined coding/implementation best practices. What You’ll Bring to the Role 5+ years of hands-on Salesforce development experience using Apex, Process Automation tools, and Lightning Web Components. 7+ years of software development experience using Java, Python, or JavaScript. Experience with Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud, and Communities with an in-depth understanding of best practices, coding, and declarative frameworks. Strong Python development experience for automation, integrations, and AI/ML workflows. Experience designing cloud-native solutions using Amazon Web Services services such as Lambda, API Gateway, SQS, Step Functions, or serverless architectures. Hands-on experience with Generative AI / LLM frameworks such as LangChain, LangGraph, or Amazon Bedrock. Familiarity with source control and CI/CD pipelines. Ability to manage and deliver full lifecycle Salesforce projects independently. Deep understanding of developing secure solutions that protect sensitive data. Strong problem-solving, debugging, and communication skills. And Extra Credit if You Have Experience in Any of the Following! Salesforce certifications (Platform Developer I/II, Service Cloud Consultant, etc.). Experience with Einstein Bots, predictive analytics, Agentforce, or other AI-powered Salesforce tools. Familiarity with DevOps tools and CI/CD practices for Salesforce. Experience building multi-agent orchestration or workflow automation platforms. Knowledge of prompt engineering, vector databases, retrieval-augmented generation (RAG), or AI governance practices. Experience improving support workflows and automation in customer service environments. Background in high-growth, fast-paced technology companies. What You Can Look Forward to as an Okta Employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion, and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work, so all employees are enabled to be th